Sr. Communication & Change Specialist Job at Cushman & Wakefield in Chicago

Sr. Communication & Change Specialist – Cushman & Wakefield This role is responsible for executing internal communications and driving change strategy tailored to the unique and fast‑paced demands of a large client environment. The specialist serves as a strategic partner to the account team, ensuring that all communications reflect corporate change principles while being responsive to account‑specific needs. Key Responsibilities Strategic Alignment & Change Support Serve as a bridge between the central corporate organization and the account team to ensure alignment and effectiveness of communication tactics. Communication Strategy, Planning, & Execution Own the comprehensive strategy, planning, design/development, and delivery of all account‑wide communications. Act as a strategic and proactive advisor for messaging and narrative creation, collaborating with the account executive team to develop focused and impactful communications for varied stakeholder audiences. Ensure all internal account messaging aligns with enterprise communication, engagement, and change management strategies. Address ad‑hoc internal account communication needs including business updates, policy rollouts, and change initiatives. Manage content creation for various internal channels (emails, newsletters, intranet, presentations) with appropriate tone and branding. Engagement & Feedback Management Manage and deploy pulse surveys, sentiment tracking, and feedback mechanisms to gauge communication and change initiative effectiveness. Summarize insights and trends to inform continuous improvement. Track communication effectiveness through analytics, surveys, and feedback tools. Recommend improvements based on measurable outcomes and stakeholder input. Stakeholder & Network Coordination Facilitate collaboration with subject matter experts (SMEs) to ensure accurate and timely content. Activate and support peer champion networks to localize and reinforce change messaging. Partner closely with the central marketing and change teams to maintain message consistency across initiatives. Qualifications A bachelor’s degree in communications, marketing, organizational development, or related discipline. 3–5 years of experience in internal communications, change management support, or employee engagement roles. Proven track record in executing change communications that align with broader enterprise strategies. Superior written communication, facilitation, and storytelling abilities, complemented by advanced proficiency in PowerPoint. Strategic mindset with the capacity to align communication and engagement initiatives with organizational vision and objectives. Strong coordination and interpersonal skills, effective across various functional areas and levels. Proficient in utilizing Microsoft 365, SharePoint, survey platforms (such as Qualtrics, Smartsheet, MS Forms), and project management tools. Preferred Skills Familiarity with change frameworks (e.g., Prosci, ADKAR, Kotter). Experience supporting communications for large‑scale transformation efforts. Understanding of frontline and client‑facing operational environments. Benefits Cushman & Wakefield provides eligible employees with a variety of benefit programs, generally including health, vision, and dental insurance; flexible spending accounts; health savings accounts; retirement savings plans; life and disability insurance; and paid and unpaid time away from work. Compensation The compensation for this role is $89,250.00 – $105,000.00 per year. Equal Opportunity Employer C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like an accommodation, please call the ADA line at 1‑888‑365‑5406 or email HRServices@cushwake.com. #J-18808-Ljbffr