Intuit is hiring: AI Content Team Leader (Content Design) in San Diego

Overview

The Global Business Solutions Group (GBSG) Digital Experience team is looking for an AI Content Team Leader to help deliver next-gen AI-first content experiences across all products in our QuickBooks ecosystem. You’ll manage a team of content designers and work closely with PMs, AI, Engineers, and Design Researchers to shape content creation and management in the age of AI in order to deliver best-in-class content for our customers. The team operates in a hybrid environment, with in-office work required on average 3 days a week.

Responsibilities

• Manage a team of content designers and work closely with stakeholders to deliver best-in-class content
• Accelerate adoption of GenAI models and tools to boost content creation, management, and curation velocity and quality
• Contribute to an AI-first strategy and roadmap to bring innovations to life for internal creators and millions of small businesses
• Leverage product and domain-specific information from internal and external sources to deliver high-quality information and ensure accuracy, relevance, and quality
• Optimize content approach (structure, annotation, etc.) to feed internal and external LLMs and generative experiences (e.g. AI Overviews) and improve overall solution performance
• Collaborate with data scientists, developers, and content creators on content-related needs and provide feedback on potential improvements
• Maintain a comprehensive understanding of industry trends, emerging technologies, and best practices to inform content curation
• Contribute to ongoing improvement of our content management system, experiences, and processes
• Ensure all content adheres to our company guidelines, standards, and brand identity

Qualifications

• Master's degree in Computer Science, Human-Computer Interaction, Cognitive Science, Linguistics, or a related field, or equivalent experience preferred
• 5-10 years of experience with content creation, technical writing, artificial intelligence (NLP, ML, GenAI), computational linguistics, or related fields
• 3-5 years of experience as manager of content designers
• Significant experience with content management systems, digital publishing tools, modular, structured content (e.g., DITA, WP Gutenberg blocks), and UX design principles
• Exceptional ability to think across various content types and personalize experiences to different audiences, channels, and touchpoints
• Strong knowledge of AI/LLMs and how they work: training, source content, prompts, output evaluation, etc.
• Ability to understand and implement content-related processes and standards to maximize velocity, content effectiveness, and outcomes
• Excellent organizational and time management skills, with the ability to work independently and manage multiple projects simultaneously
• Proactive and creative approach to problem-solving and the ability to adapt to changing priorities and deadlines
• Understanding of SEO, taxonomies/ontologies, and other content systems to improve retrieval, discovery, navigation, etc.
• Command of writing fundamentals, including style, grammar, and information architecture
• Good understanding of help systems, design systems, usability, accessibility, modularity, and framework
• Ability to quickly synthesize and extrapolate data
• Strong interpersonal and collaboration skills and interest in coaching others
• Strong ability to plan, prioritize, and carry out complex projects with attention to detail
• Team player willing and able to pitch in wherever and wherever needed