Assistant Community Manager Job at Asset Living in Birmingham

Company Overview

Asset Living is a third‑party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single‑family home rentals, affordable housing, build‑to‑rent, active adult, and student housing divisions.

Asset Living is a fast‑growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed'. We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.

Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility.

Assistant Community Manager

The Assistant Community Manager is responsible for overseeing the everyday operations and financial functions of the housing community under the supervision of the Community Manager. This role plays a vital part in delinquency and collection of rent to optimize the property's cash flow and financial position. The Assistant Community Manager manages all phases of operations, including personnel, leasing, maintenance, financial, administration, and risk management in the absence of the Community Manager. As an onsite leader, you supervise all aspects of the property and staff to ensure compliance with the company's policies and procedures, safety, fair housing guidelines, and liability concerns.

Financial Management

• Post all payments and income accurately, timely, and efficiently.
• Process and reconcile daily accounts receivable.
• Monitor and follow up on bad debt, including preparation of late notices, resident and guarantor contact, and filing evictions.
• Help the property meet budgeted revenues, expenses, and net operating income.
• Post all charges to resident and non‑current resident accounts, including billback of utilities where applicable.
• Perform end‑of‑month closing procedures and reporting.
• Maintain accurate and organized records; audit resident files to ensure accuracy.
• Walk units and post all move‑out charges, statements, and security deposit refunds.

Personnel Management

• Consistent onsite attendance and use of company directives to screen, hire, train, coach, and develop staff.
• Ensure staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
• Promote harmony and quality job performance through support and effective leadership.
• Ensure staff compliance with company policies and procedures.
• Effective leasing management: obtain closures, track follow‑ups, maintain accurate lease documentation, and reporting.
• Implement marketing strategies and systems per annual marketing plan.
• Handle resident complaints, concerns, and requests to ensure satisfaction.
• Develop and implement resident retention programs.
• Effectively show, lease, and move‑in prospective residents.

Administrative Management

• Manage excellent customer service and monitor maintenance staff request turnaround.
• Maintain property appearance and ensure repairs are completed timely.
• Assist in the supervision of all business functions related to operations.
• Plan for and utilize property resources, equipment, and supplies economically; obtain bids/pricing from vendors, suppliers, contractors.

Education & Experience

• High School Diploma or equivalent; Bachelor's degree preferred or two years experience in the housing industry.
• Basic computer skills and understanding of all onsite software functions.
• Basic knowledge of Fair Housing Laws and OSHA requirements.

Physical Requirements

• Regularly required to remain in a stationary position, often standing or sitting for prolonged periods, with repetitive motions of wrists, hands, and fingers.
• Frequently required to move about to accomplish tasks or to move from one worksite to another.
• Occasionally required to ascend/descend ladders, stairs, scaffolding, or ramps; move objects up to 25 lb.; operate machinery or power tools; work overtime, weekends, night hours; work in small, enclosed, cold, or hot environments; be exposed to hazardous chemicals.

Salary Range

$18.00 per hour to $25.00 per hour

Benefits and Compensation

When selecting the top candidate to hire for a position, the offer we extend is dependent on the facts associated with each specific individual's relevant experience for the role. Our employment offer is accompanied by additional compensation associated with our comprehensive total rewards package, which includes benefits (medical, dental, vision, life, accidental, and disability insurance), 401K with employer matching, and commission and performance bonuses, when applicable. Full‑time employees also receive paid sick days and company holidays.

Job Description Notice

This job description should not be considered all‑inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.