Influencer & Community Specialist - RDG Job at RIVIERA DINING GROUP in Miami

Overview

Riviera Dining Group (RDG) is seeking a highly skilled Influencer & Community Specialist to represent our brand voice, engage customers, and shape community strategies across virtual and real‑world spaces.

Responsibilities

• Monitor and respond to comments and messages on social media platforms to engage with the community and address any questions or concerns.
• Identify trends and patterns in customer feedback to provide insights to the broader team and improve brand services and messaging.
• Build relationships with key influencers, advocates, and customers to foster brand advocacy and generate user‑generated content.
• Manage influencer outreach for brand collaborations and partnership opportunities.
• Maintain Riviera Dining Group’s social media posting calendars.
• Create a community building strategy for RDG social media accounts to engage & inform employees, investors, and others about upcoming hirings, announcements, and partnerships.
• Escalate issues and customer complaints to appropriate internal teams for timely resolution.
• Develop crisis management protocols to address potential negative online events that could impact brand reputation.
• Moderate online communities, including forums, groups, and social media channels, to ensure positive engagement and brand reputation.
• Collaborate with cross‑functional teams (marketing, branding, customer service, reservations) to align community initiatives with business goals.
• Use social media listening and analytics tools to monitor brand mentions and sentiment online and adjust strategies accordingly.
• Stay up to date with industry trends and best practices in community marketing and social media.

Requirements / Qualifications

• Bachelor’s degree in marketing, communications, business, or a related field.
• At least 2 years of experience in community management, social media management, or a related field.
• Hospitality experience required.
• Strong written and verbal communication skills; ability to engage diverse audiences.
• Excellent interpersonal skills and ability to build relationships with customers, influencers, and partners.
• Familiarity with social media platforms and management tools (e.g., Canva, Iconosquare).
• Understanding of social media analytics and engagement metrics.
• Knowledge of content marketing best practices.
• Ability to work in a fast‑paced, deadline‑driven environment and manage multiple projects simultaneously.
• Strong problem‑solving and critical‑thinking skills; proactive issue identification and resolution.

Physical Demands and Work Environment

• General office assignments—typing; repetitive motion.
• Seated in a stationary position for several hours during the workday.

Employment Details

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Other
• Industries: Food and Beverage Services

Benefits

• Medical insurance
• Vision insurance
• 401(k)