Library Digital Services Professional II Job at University of Arizona in Tucson

Library Digital Services Professional II

Position Highlights

As the Library Digital Services Professional (LDSP), you’ll provide expert technological support for colleagues and customers of our primary library management systems and related applications, including Ex Libris Alma, Ex Libris Primo VE, Ex Libris Rapido, and OCLC ILLiad. The LDSP will know how the individual systems work and how they interact with each other and other campus systems. The LDSP will also help configure and administer these systems, integrate them with external services, provide data extracts and reports as requested, provide training, and assist with vendors.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more! The University of Arizona has been recognized for our innovative work‑life programs. For more information about working at the University of Arizona and relocation services, please click here.

Duties & Responsibilities

CHARACTERISTIC DUTIES

• Provide expert technological support for library management systems and related applications that support the development, implementation, and maintenance of library management systems to enable discovery, access, and management of library materials and related applications
• Create and customize reports from library management systems and related applications
• Create and customize system integrations and data extracts
• Extract, transfer, and load information between library management systems, related applications, and other campus systems. Examples of this type of work include:
  • Writing, updating, and monitoring scripts that communicate between the library management system and the accounting/bursar’s department to coordinate charges and payments for fees for late/missing materials
  • Creating and monitoring groups or jobs within the library management system to load patrons who have access to library materials
  • Communicating and coordinating with the Access & Information team to ensure the Primo discovery layer is working as seamlessly as possible with the Rapido interlibrary loan system

Software Development & Support Expertise

• Evaluate user requirements, perform technical assessments, and develop technical requirements
• Write, test, and maintain software code, queries, and other reports using current tools and various programming languages
• Isolate, identify, and articulate problems with software applications
• Establish and maintain consistency of a product’s performance and functional/physical attributes throughout its lifecycle
• Ensure library management system security and data integrity through maintenance of software certificates in coordination with Central IT, and coordinate with library PII Governance Group to protect patron personal data and comply with PII sharing guidelines; monitor library information system (Primo) updates and troubleshoot issues; create and monitor integration and import profiles to ensure records for resources are loaded properly and accessible to library users

Other Responsibilities

• Provide direct support and training for staff on library management systems and related applications
• Assist with vendor support of systems as necessary
• Actively participate in department and library-wide meetings, discussions, projects, and training sessions
• Communicate with other library departments – including Access & Information Services, Student Learning & Engagement, and Technology Strategy & Services about processes, Library Services Platform systems troubleshooting, and other ad hoc communication
• Support UA Libraries’ strategic initiatives designed to create a welcoming environment for all faculty, staff, and students
• Perform other duties as assigned

Knowledge, Skills, And Abilities

• Knowledge of general library practices and procedures, and an understanding of library services
• Expertise in providing support for library management systems and related applications, preferably Ex Libris Primo VE and Ex Libris Alma
• Knowledge of library data and communication standards (e.g., MARC, Z39.50)
• Excellent interpersonal and communication skills, both written and verbal
• Ability to work in a highly collaborative environment, one that values and leverages the benefits of a variety of perspectives
• Positive attitude and strong demonstration of UA Libraries’ values

Minimum Qualifications

• Bachelor’s degree or equivalent advanced learning attained through professional-level experience required
• Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience

Preferred Qualifications

• Master’s degree
• Experience working with and administering library management systems and related applications, preferably Ex Libris Alma, Ex Libris Primo, and OCLC ILLiad
• Experience with cataloging and metadata application within a library environment
• Experience working in a university library

Job Details

FLSA: Exempt

Employment type: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Job Category: Libraries

Benefits Eligible: Yes – Full Benefits

Rate of Pay: $65,687 - $85,393 (salary, 1.0 FTE)

Grade: 9

Contact Information for Candidates

Armando Cruz, armandocruz@arizona.edu