User Experience Analyst (User Experience Analyst II - Information Technology Ser

User Experience Analyst (User Experience Analyst II - Information Technology Services - Digital Transformation)

Job No: 552355

Work Type: Staff, Full Time, Temporary (Time Basis)

Location: Southern California | San Bernardino – San Bernardino Campus

Job Summary

Develop user interfaces and themes for web applications, campus map, campus portal, mobile app, and other campus web systems. Execute all design stages from concept to final hand‑off, building front‑end assets (HTML/CSS/JS) and versioning via GIT. Create wireframes, storyboards, user flows, and process flows to effectively communicate user interaction and design ideas. Provide design consultation based on CSUSB standards and branding guidelines.

Responsibilities

• Develop user interfaces and themes for web applications, campus map, campus portal, mobile app, and other campus web systems. Utilize user feedback and collaborate with project teams to ensure designs are effective, user‑centered, and aligned with requirements.
• Create custom themes and extend existing themes for Drupal and any required third‑party systems.
• Execute all design stages from concept to final hand‑off, building front‑end assets (HTML/CSS/JS) and versioning via GIT.
• Produce wireframes, storyboards, user flows, and process flows to communicate design ideas.
• Present designs and key milestone deliverables to peers and executive‑level stakeholders.
• Conceptualize original ideas that simplify complex design requirements and create mock‑ups of user interfaces based on client specifications.
• Promote design guidelines, best practices, and standards across multiple platforms.
• Apply Web Accessibility Guidelines to CMS environments and other web environments.
• Perform other job‑related duties as assigned by the Administrator or designee. Stay current with emerging technology and industry trends to improve the user experience.

Minimum Qualifications

• Bachelor’s degree in a related field and at least two years of relevant experience.
• Advanced degree in a related field may substitute for required experience on a year‑for‑year basis.

Required Qualifications

• Working knowledge of design scenarios, sketches, storyboards, user personas, user flows, wireframes, motion studies, and prototypes.
• Experience with user experience research and design principles.
• Strong project management, planning, and organizational skills.
• Excellent communication and interpersonal skills, including facilitating focus groups and research sessions.
• Analytical skills to evaluate user and business needs and design, develop, and implement solutions.
• Leadership skills for directing and training others.
• Proficiency with applicable software and design platforms.

Preferred Qualifications

• Proficient in Drupal & Twig theming.
• Experience with Git versioning tools.
• Experience working in higher education.
• Understanding of WCAG 2.2 web accessibility content guidelines.
• Image authoring skills (Illustrator or Photoshop).
• Web markup expertise (HTML5, CSS3, LESS, SASS).
• Experience with advanced JavaScript libraries/frameworks (jQuery, NodeJS, React).
• Bachelor’s Degree in Computer Science, UX Development, Design, or related field.
• At least two years of front‑end development experience.
• Strong verbal, written, and interpersonal communication skills.

Compensation and Benefits

Salary Range: Step 1 $6,492.00 per month – Step 20 $9,458.00 per month.

Benefits include medical, dental, and vision plans; membership in CalPERS; sick and vacation time; 15 paid holidays; fee waiver education program; and a comprehensive benefit package.

Application Deadline

November 22, 2025

Equal Opportunity Employer

California State University, San Bernardino is proud to be an affirmative action and equal opportunity employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law.

Diversity Commitment

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We aim to include knowledge and values from many cultures in the campus community.

Background Check & Eligibility

Background checks, including criminal records, are required. Applicants must be lawfully authorized to work in the United States and will complete an I‑9 verification upon hire.