Technical Writer Job at Tata Consultancy Services in Charlotte

Technical Writer – Tata Consultancy Services

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Job Description

Technical & Functional Skills

• Ability to communicate complex ideas clearly and concisely.
• Understanding the subject matter, often requiring experience in software development or related fields.
• Ability to gather and analyze information effectively.
• Expertise in improving document usability through visual elements like graphs and charts.
• Expertise in tailoring communication based on the audience's knowledge and understanding.

Roles & Responsibilities

• Develop, write, and maintain technical documentation for software applications, APIs, SDKs, and tools.
• Translate complex technical concepts into clear, user-friendly content for both technical and non-technical audiences.
• Collaborate with developers, product managers, and subject matter experts (SMEs) to gather information and validate content.
• Create and update user guides, online help, FAQs, knowledge base articles, and training materials.
• Ensure consistency, clarity, and compliance with company style guides and documentation standards.
• Use content management systems (CMS), version control tools, and publishing platforms to manage documentation.
• Participate in design and code reviews to stay informed about product changes and upcoming features.
• Continuously improve documentation based on user feedback and product updates.
• Maintain and update API documentation using tools like Swagger, Postman, or similar.

Communication Skills

• Good communication skills.

Salary

Salary: 100,000–120,000 per annum.

Benefits

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.