Overview
We’re seeking a Product Design Director to lead the Audit, Credit & Financial Risk Management (CFRM) and Enterprise Services Risk (ESR) design portfolio within Capital One’s Experience Design organization. The team focuses on safeguarding Capital One through supporting critical platforms in credit and financial risk management, enterprise services risk, and internal auditing capabilities and processes. The design team collaborates with enterprise Risk business partners, including business owners, product owners & managers, and engineering partners, to push innovation and deliver premier design experiences that align with regulatory requirements and business objectives.
Role Expectations
As a Director of the Audit, CFRM, and ESR team, you’ll lead a cross-disciplinary design team, collaborate with research, Product and Tech leadership, and drive high-impact, complex projects. You will define and drive design strategy that informs the organization’s higher-level vision and aligns with business goals. This is a People Leadership role requiring prior managerial experience in building and leading agile, professional design teams. You will mentor and integrate a design team with business partners from inception to delivery, leveraging business acumen in financial services and risk management to deliver outcomes. You will own and sustain cross-functional partnerships and help steer the team into future opportunities.
Competencies
- Product Design Expertise: lead and elevate the design practice across interaction, visual and service design; oversee tools, platforms, frameworks and design systems; help teams develop artifacts such as vision stories, journey maps, blueprints, high-fidelity designs and prototypes.
- Leadership: foster an inclusive, collaborative culture where team members are valued and heard.
- Human-Centered: champion customer and partner voices, aligning business and customer outcomes.
- Business-Focused: apply knowledge of products, processes, customers, competitors and market trends to shape design engagement and outcomes.
- Problem-Solving: navigate technical advances and data capabilities to influence outcomes while addressing technical constraints.
- Collaboration: connect teams across portfolios and lines of business to drive coherent experiences and faster delivery.
- Communication: present work to varied stakeholders, integrating design, data and research insights to achieve results.
Qualifications
Basic Qualifications:
- At least 8 years of experience in a product design role
- At least 3 years of experience leading design teams
Preferred Qualifications:
- 10+ years of experience in a product design role
- 5+ years of experience leading design teams
- Experience in a design toolkit spanning product design, service design, design strategy and content design
- Experience leading product design teams across UX/UI, strategy, content and research from strategy through delivery to market
- Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models
- Experience working within a design system
- Proficiency with web and mobile technologies and platforms, navigating constraints to drive decisions
- Expertise with design and prototyping tools such as Figma
- Experience managing an interdisciplinary design team
- Proficiency in business case development, grounding product and user experience decisions to business value
- Exceptional written and verbal communication skills
- Exceptional interpersonal skills and relationship building across complex organizations
- Exceptional people management and development skills
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon the number of hours worked. Locations and ranges are subject to change.
- McLean, VA: $226,000 - $257,900 for Director, Design
- New York, NY: $246,500 - $281,300 for Director, Design
- Richmond, VA: $205,400 - $234,400 for Director, Design
Candidates hired to work in other locations will be paid according to the local pay range. This role is eligible for performance-based incentive compensation, which may include cash bonuses and long-term incentives (LTI).
Capital One offers a comprehensive benefits package. Eligibility varies by full/part-time status, exempt/non-exempt status, and management level. For more information, visit the Capital One Careers website.
This role is expected to accept applications for a minimum of five business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable laws. Capital One maintains a drug-free workplace and will consider qualified applicants with a criminal history as required by law.
If you require accommodation during the application process, please contact Capital One Recruiting at or For technical questions about Capital One's recruiting process, please email
Capital One does not provide, endorse, or guarantee third-party products, services, or information available through this site. Capital One is composed of several entities; postings may refer to Capital One Canada, Capital One Europe, or Capital One Philippines Service Corp. (COPSSC) depending on location.
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