Public Relations & Communications Director JPMorgan Chase Job listing Job at Fin

Public Relations & Communications Director Connected Commerce connects Chase’s more than 70 million digitally active customers with relevant merchant brands and experiences through Chase’s lifestyle properties including travel, dining, shopping, offers, lending programs and consumer and small business payments offerings. This role is about bringing to life the stories that better connect our products and services to the way consumers spend their money and tailor their personal interests, such as: Chase Travel Group, The Infatuation, The Shops at Chase, Zelle, Chase Pay in Four, Chase Offers, and more. As the Public Relations & Communications Director within the Consumer & Community Banking Communications team you will report to the Head of Card & Connected Commerce Communications where you will lead a team of Connected Commerce external communicators and collaborate closely with the Card External Communications team and members of the Card & Connected Commerce Internal Communications team on 360-degree integrated marketing / communications campaigns. You will lead with expertise in building compelling stories, bringing to life impactful communications/PR campaigns, and engaging with media and influential voices. In addition you will lead the team’s approach, development and execution of breakthrough campaigns and tell compelling stories with a fresh, modern and human voice. And have some fun along the way. Job responsibilities: Develop, present and execute strategic and tactical communications/public relations campaigns that lead business outcomes Serve as strategic communications counsel to Connected Commerce CEO and business team leaders and managers Collaborate with internal and external Chase marketing support teams (social, brand/advertising, video, content), business leaders and support agencies to tell a holistic story Oversee management of communications/PR agency on campaign execution and measurement Coordinate with internal communications team members to pull through meaningful storylines within Chase Protect and enhance the reputation of the firm – both externally and among employees Collaborate with talent and influencer management team for PR purposes Required qualifications, capabilities, and skills: 12+years of experience in a communications/PR or marketing role Proven experience in proactive and reactive media relations, and proactively executing public relations campaigns that resulted in positive press coverage and support business results Deep media relations expertise with strong relationships across business, finance and lifestyle media; experience with brands and industries that span consumer travel, travel trade, dining, shopping, experiential, lifestyle, media industry and digital payments; fluency across social media and other multi-media channels; experience with applying measurement tools to demonstrate success Experience leading teams and managing people; executive presence and presentation skills Executive communications experience – consulting directly with a senior executives, internal subject matter experts who serve as topical spokespeople; superior writing and editing skills; the ability to build meaningful narratives, storylines and tell a story visually Excellent relationship building and collaborative decision-making skills; the ability to inspire confidence from and to collaborate closely with teams, internal stakeholders / senior leaders Outstanding judgment and interpersonal skills, including partnering with executives, peers and other functional groups across the company and effectively managing and growing direct reports; negotiation and influencing skills Ability to manage several projects simultaneously and keep deliverables on track / flag potential delays High level of independence, energy and integrity, demonstrating respect for a diversity of opinions and styles, and taking accountability / accepting responsibility Must be able to demonstrate speed, flexibility and adaptability. We need a go-getter with the ability to deliver on tight deadlines – and sometimes outside traditional business hours. Some domestic and international travel required Preferred qualifications, capabilities, and skills: Experience working with events and experiences, celebrity talent, creators and social media influencers Experience working in a large company Experience working at or leading work with a public relations agency Experience working on an integrated marketing team About Us Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies. #J-18808-Ljbffr In Summary: Connected Commerce connects Chase’s more than 70 million digitally active customers with relevant merchant brands and experiences . This role is about bringing to life the stories that better connect our products and services to the way consumers spend their money and tailor their personal interests . The Public Relations & Communications Director will lead a team of external communicators and collaborate closely with the Card External Communications team . En Español: El Director de Relaciones Públicas y Comunicaciones Connected Commerce conecta a más de 70 millones de clientes digitales activos con marcas comerciales relevantes y experiencias a través de las propiedades del estilo de vida de Chase, incluidos viajes, restaurantes, compras, ofertas, programas de préstamo y ofertas de pagos para consumidores y pequeñas empresas. Este papel consiste en dar vida a las historias que mejor conectan nuestros productos y servicios a la forma en que los consumidores gastan su dinero y adaptan sus intereses personales, como: Chase Travel Group, The Infatuation, The Shops at Chase, Zelle, Chase Pay in Four, Chase Offers, etc. Responsabilidades de trabajo: Desarrollar, presentar y ejecutar campañas estratégicas y tácticas de comunicaciones/relaciones públicas que conduzcan a resultados empresariales Servir como asesor en comunicación estratégica para el CEO de Commercio Conectado y los líderes y gerentes del equipo empresarial Colaborar con equipos internos y externos de apoyo al marketing de Chase (social, marca / publicidad, video, contenido), líderes comerciales y agencias de soporte para contar una historia holística Supervisar la gestión de las comunicaciones / agencia de relaciones públicas sobre la ejecución y medición de campaña Coordinar con miembros del equipo interno de comunicación para atraer historias significativas Debe proteger y mejorar la reputación de la empresa Tanto visualmente como entre los empleados Collaborar con un equipo de administración de talento e influencers para propósitos PR Requeridas cualificaciones, capacidades y habilidades potenciales Los líderes empresarios y las agencias empresarias deben ser capaces de demostrar sus conocimientos personales y otras competencias relevantes. Necesitamos un go-getter con la capacidad de entregar en plazos ajustados y a veces fuera del horario comercial tradicional. Algunos viajes nacionales e internacionales requieren calificaciones, capacidades y habilidades preferentes: experiencia trabajando con eventos y experiencias, talentos famosos, creadores e influencers de las redes sociales Experiencia trabajando en una gran empresa Experiencia trabajar o liderar trabajo con una agencia de relaciones públicas Experiencia trabaja en un equipo integrado de marketing About Us Chase es una firma líder de servicios financieros que ayuda a casi la mitad de los hogares y pequeñas empresas estadounidenses a alcanzar sus objetivos financieros a través de una amplia gama de productos financieros. Nuestra misión es crear relaciones comprometidas, de por vida y poner a nuestros clientes en el centro de todo lo que hacemos. También ayudamos a las pequeñas compañías, organizaciones sin fines de lucro y ciudades a crecer, ofreciendo soluciones para resolver todas sus necesidades financieras. Ofrecemos un paquete determinado de recompensas totales basadas en el salario basado en el rango de competencia, la experiencia, la ubicación de competidores. Estos beneficios incluyen una cobertura integral de atención médica, centros de salud y bienestar en el lugar, un plan de ahorro para jubilación, cuidado infantil de respaldo, reembolso de las matrículas, apoyo a la salud mental, asesoramiento financiero y más. Se proporcionarán detalles adicionales sobre la compensación total y los beneficios durante el proceso de contratación. Reconocemos que nuestra gente es nuestra fortaleza y los diversos talentos que aportan a nuestra fuerza laboral global están directamente relacionados con nuestro éxito. Somos un empleador de igualdad de oportunidades e instituimos un alto valor a la diversidad e inclusión en nuestra empresa. No discriminamos sobre la base de ningún atributo protegido, incluyendo raza, religión, color, origen nacional, género, orientación sexual, sexo, expresión genérica, edad, estatus matrimonial o veterano, embarazo o discapacidad, u cualquier otra base protegida bajo la ley aplicable. También hacemos alojamientos razonables para los empleados físicos y profesionales del sector de la salud, así como ofrecemos servicios financieros a nuestros clientes. en ventas de tarjetas de crédito y crecimiento de los depósitos y tienen las soluciones digitales más utilizadas todo al mismo tiempo que ocupa el primer lugar en la satisfacción del cliente. Ofrecemos una amplia gama de tarjeta de crédito para satisfacer las necesidades de individuos y pequeñas empresas, incluidas las cartas con marca Chase y co-branded en asociación con compañías y organizaciones conocidas. Merchant Services es un proveedor líder de pagos, fraude y seguridad de datos para las empresas, capaz de autorizar transacciones a través de monedas globales. #J-18808-Ljbffr