Senior Customer Success Manager - AI & SEO Job at Evertune AI in New York

Senior Customer Success Manager – AI & SEO Join Evertune AI as a Senior Customer Success Manager to help brands thrive in the age of AI and SEO. You’ll collaborate with cross‑functional teams to onboard, renew, and expand high‑value accounts while shaping our CS playbook. About Evertune Evertune is building the first AI discovery platform for modern marketers. Leveraging large language models (LLMs) we provide actionable insights that help brands understand AI signals, benchmark against competitors, and surface optimized content in AI‑generated search results. Founded by leaders who grew The Trade Desk into a global ad tech platform, we’re now pioneering a new category that sits at the intersection of AI, SEO, and brand strategy. With a $15M Series A led by Felicis Ventures and investments from OpenAI, Google, Meta, Uber, and more, we are building an enterprise‑grade AI marketing suite. Our Culture & Values We move fast, think boldly, and prioritize customer obsession. Team members are trusted to lead initiatives and own outcomes. Collaboration, high standards, ownership, and kindness guide everything we do. Your Role You’ll be the face of Evertune for high‑value accounts, owning the full post‑sale lifecycle: onboarding, adoption, renewal, and expansion. From executive stakeholders to CMOs, you’ll translate platform insights into actionable recommendations, identify upsell opportunities, and work closely with product and engineering to drive roadmap impact. The role is based in NYC (Flatiron location), requiring in‑office presence 3 days/week. Responsibilities Own the full post‑sale customer lifecycle: onboarding, adoption, renewal, and expansion Lead high‑touch onboarding experiences that drive time‑to‑value and platform confidence Serve as a strategic advisor across client stakeholders—from operators to CMOs Identify and execute on upsell and cross‑sell opportunities, including product line expansion and multi‑team rollouts Deliver clear, actionable recommendations based on platform insights, client KPIs, and evolving AI/LLM trends Build lasting, trust‑based relationships with senior marketing and agency partners Collaborate closely with product and engineering to translate customer feedback into roadmap impact Help shape our CS motion and team operations as we scale Requirements 4–8 years in Customer Success, Account Management, or a similar client‑facing SaaS role Proven success owning onboarding, renewals, and revenue expansion—ideally with a cross‑sell or multi‑product growth track record Strong familiarity with marketers, agencies, or brands as stakeholders Executive presence and strong communication skills—comfortable leading calls, aligning on KPIs, turning product insights into client action Comfortable operating across multiple accounts and workstreams with a bias for ownership Familiarity with CS tools and workflows (e.g., HubSpot, Notion, Asana, or Gainsight) Based in NYC and available to work in‑office 3 days/week Nice‑to‑Haves Experience supporting or selling into holding companies or agency groups Background in ad‑tech, martech, SEO tools, or content strategy Familiarity with LLMs or AI search trends Compensation & Benefits Base salary: $115,000‑$140,000, plus equity and commission tied to customer growth. Exempt position. Benefits include top‑tier medical/dental/vision coverage, HSA/FSA, generous PTO, commuter benefits, and a commitment to continuous development. Seniority level Mid‑Senior level Employment type Full‑time Job function Other Equal Opportunity Evertune does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Evertune. Evertune is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. #J-18808-Ljbffr