Flowcode
Customer Success Manager - Media + Agency
Flowcode is the leading offline‑to‑online conversion platform, helping the world’s biggest brands drive direct connections with their audiences. We combine data‑driven design with next‑gen QR tech to power instant, privacy‑compliant engagement at scale.
We’re hiring a Customer Success Manager focused on our media + agency vertical, supporting clients like Disney, Paramount, BBDO, and Publicis. You’ll own relationships with national broadcasters, TV networks, media groups, and agencies – driving adoption, attribution, and expansion. This is a hybrid role that blends technical fluency with commercial instincts and a relentless focus on delivering measurable outcomes.
You’ll Thrive In This Role If You
Have 4-7 years in client success, partnerships, or strategy at a media company, network, or agency
Understand the media and advertising ecosystem – broadcast, digital, ad ops, martech, measurement
Can confidently connect Flowcode to media KPIs: attribution, engagement, tune‑in, reach
Move fast to solve account challenges – proactive, resourceful, and sharp under pressure
Know how to uncover expansion – new campaign use cases, cross‑functional champions, budget pockets
Build trust across agency and media orgs: programming, marketing, ad sales, and operations
Are comfortable in HubSpot (or can ramp fast) and use systems to scale client engagement
What You’ll Own
A portfolio of enterprise media and agency accounts (drive usage, value, renewal, and expansion)
Strategic QBRs and campaign reviews tied to performance metrics and business impact
Risk mitigation and problem solving – turn insights into action fast
Partner with Sales to identify and close upsell opportunities
Collaborate with Product and Support to influence roadmap and solve client pain points
Build workflows that align with media buying cycles, flight dates, and campaign refreshes
Deepen NYC media relationships by showing up on site, at events, host events, and as a strategic partner
Requirements
4-7 years in media‑focused CSM, Account Management, or similar roles
Proven success working with media brands, ideally in TV or digital broadcast environments
Strong understanding of attribution, analytics, and media KPIs
Experience using CRM and CS platforms (HubSpot preferred)
Clear, concise communicator – comfortable presenting to senior stakeholders
Ability to operate independently and deliver in a fast‑paced, high‑growth startup
This is an in‑office role at our beautiful offices in Soho, NYC.
We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
A successful candidate’s starting pay will be determined based on the role, job‑related skills, experience, qualifications, work location, and market conditions. The current range for this role is up to $85k–$115k OTE plus equity.
#J-18808-Ljbffr
We’re hiring a Customer Success Manager focused on our media + agency vertical, supporting clients like Disney, Paramount, BBDO, and Publicis. You’ll own relationships with national broadcasters, TV networks, media groups, and agencies – driving adoption, attribution, and expansion. This is a hybrid role that blends technical fluency with commercial instincts and a relentless focus on delivering measurable outcomes.
You’ll Thrive In This Role If You
Have 4-7 years in client success, partnerships, or strategy at a media company, network, or agency
Understand the media and advertising ecosystem – broadcast, digital, ad ops, martech, measurement
Can confidently connect Flowcode to media KPIs: attribution, engagement, tune‑in, reach
Move fast to solve account challenges – proactive, resourceful, and sharp under pressure
Know how to uncover expansion – new campaign use cases, cross‑functional champions, budget pockets
Build trust across agency and media orgs: programming, marketing, ad sales, and operations
Are comfortable in HubSpot (or can ramp fast) and use systems to scale client engagement
What You’ll Own
A portfolio of enterprise media and agency accounts (drive usage, value, renewal, and expansion)
Strategic QBRs and campaign reviews tied to performance metrics and business impact
Risk mitigation and problem solving – turn insights into action fast
Partner with Sales to identify and close upsell opportunities
Collaborate with Product and Support to influence roadmap and solve client pain points
Build workflows that align with media buying cycles, flight dates, and campaign refreshes
Deepen NYC media relationships by showing up on site, at events, host events, and as a strategic partner
Requirements
4-7 years in media‑focused CSM, Account Management, or similar roles
Proven success working with media brands, ideally in TV or digital broadcast environments
Strong understanding of attribution, analytics, and media KPIs
Experience using CRM and CS platforms (HubSpot preferred)
Clear, concise communicator – comfortable presenting to senior stakeholders
Ability to operate independently and deliver in a fast‑paced, high‑growth startup
This is an in‑office role at our beautiful offices in Soho, NYC.
We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
A successful candidate’s starting pay will be determined based on the role, job‑related skills, experience, qualifications, work location, and market conditions. The current range for this role is up to $85k–$115k OTE plus equity.
#J-18808-Ljbffr