Southcoast Health System is hiring: Tele Video Monitor Tech in New Bedford

Overview

Tele Video Monitor Tech

Location: US-MA-New Bedford

ID: 2025-46199

Schedule: Regular Part-Time | Remote: No | Department: Telesitter Monitoring

Location: St. Luke's Hospital - New Bedford, MA

Hours: 24 flex 32hrs

Shift: Night shift, 11:15pm - 7:15am with weekend and holiday rotation

Southcoast Health is a not-for-profit, charitable health system with multiple hospitals, clinics and facilities throughout Southeastern Massachusetts and Rhode Island. We are searching for a talented Tele Video Monitor Tech who will be part of a community-focused, care-driven team.

We offer a culture of well-being, competitive pay and a comprehensive benefits package, with opportunities for professional growth and leadership development. Southcoast Health is an Equal Opportunity Employer.

Responsibilities

Under the supervision of the Manager, Patient Care or designee; provide continuous observation and monitoring of up to 16 high-risk patients who have been determined to be at risk for potential injury to self or others. Operate Tele Sitter Video Monitoring system, perform safety rounding, and patient checks. Maintain fleet of video monitoring equipment including delivering, picking up, and cleaning of equipment. Use appropriate tone and language, identify escalating behaviors, and apply de-escalation techniques. Prioritize simultaneous situations. Communicate with hospital staff and respond quickly to patient behavioral changes. Communicate effectively using a microphone and headset. Accurately document and provide thorough shift hand-off reports. Maintain patient and institutional confidentiality and follow hospital policies. Use discretion and courtesy when working with patients, visitors, and staff. Bilingual in English and Portuguese is preferred.

Qualifications

• Equal to completion of four years of high school or equivalent.
• Additional secondary healthcare training including mental health experience is preferred.
• Training or the equivalent experience caring for patients with behavioral issues required.
• Proficient computer skills including Microsoft Office. Demonstrated ability to remain calm in crisis and emergency situations is required.
• Must possess and demonstrate highly effective interpersonal, customer service, and communication skills.
• Previous similar patient care experience is preferred. Education and experience equivalent to a minimum of one (1) year of experience required.
• Efficiency in multitasking and ability to prioritize simultaneous situations.
• Must be fully vaccinated against seasonal influenza and the COVID-19 virus or be exempt with a signed exemption statement after hire.

Compensation: Pay rate will be determined based on level of experience.

Benefits & Perks

• Competitive pay and comprehensive benefits package
• Generous Earned Time Off Package
• Employee Wellbeing Program
• 403B Retirement Plan with company match
• Tuition assistance / Federal Loan Forgiveness programs
• Professional growth opportunities and customized leadership training

Note: Available to regular status employees who are scheduled to work a minimum of 24 hours.

Pay Range

USD $16.11 - USD $26.02 /Hr.

Rotation Schedule

Every other weekend and holiday rotation