Duncan-Parnell Inc.
Signs & Graphics Shop Manager
Duncan-Parnell Inc., Charlotte, North Carolina, United States, 28245
Founded in 1946, Duncan-Parnell is a leading supplier of high‑quality signs and graphics for design firms, retail establishments, architects, construction companies, home builders, developers, and many other clients across the Southeast. We specialize in providing signs and graphics and a range of services to help make our customers’ projects successful.
Duncan-Parnell is growing and looking to add a Signs & Graphics Shop Manager to our Charlotte, NC office. This critical position supports sales, operations, and customers in our Signs & Graphics division.
Position Overview The Signs & Graphics Shop Manager oversees all operations within the large-format custom signs and graphics department. This role manages projects from order entry through installation, supervises and mentors department leads and staff, schedules, maintains inventory, manages equipment, and ensures quality control. The manager maintains a customer‑focused approach in a fast‑paced, deadline‑driven environment.
Key Responsibilities
Lead and develop the Signs & Graphics team, mentoring supervisors and ensuring accountability through clear expectations and regular reviews
Oversee daily operations, maintain project schedules, and resolve challenges proactively
Collaborate with sales and clients to deliver graphics and signage that meets requirements and deadlines
Manage production schedules, shifts, and overtime
Evaluate and coordinate project outsourcing based on scope, turnaround, and cost
Collaborate closely with regional production hubs to share best practices, balance workloads, and support inter‑hub resource planning and production efficiency
Ensure high‑quality results while meeting deadlines
Monitor department profitability, costs, waste, and rework
Set goals and implement systems for efficiency, accuracy, and continuous improvement, fostering growth through new technologies, materials, and service offerings
Maintain working knowledge of in‑house equipment and assist with production as needed
Oversee equipment maintenance and vendor relations to maximize uptime
Source materials for various applications, focusing on sustainability and cost‑effectiveness
Supervise installation processes through the Installation Supervisor
Ensure adherence to quality standards and address customer concerns promptly and professionally
Qualifications
Minimum two years of supervisory or lead experience in a sign shop
Proficiency in Adobe Creative Suite and Microsoft Office
Strong customer service skills, especially in challenging situations
Excellent organizational and multitasking abilities
Ability to lift seventy‑five pounds
Benefits
Medical, dental, vision, life, and long‑term disability insurance available
Medical and dependent care FSA or HSA
401(k) Retirement Plan
PTO and Holidays
Paid Parental Leave
Equal Opportunity Employer, including Veterans and Individuals with Disabilities.
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Duncan-Parnell is growing and looking to add a Signs & Graphics Shop Manager to our Charlotte, NC office. This critical position supports sales, operations, and customers in our Signs & Graphics division.
Position Overview The Signs & Graphics Shop Manager oversees all operations within the large-format custom signs and graphics department. This role manages projects from order entry through installation, supervises and mentors department leads and staff, schedules, maintains inventory, manages equipment, and ensures quality control. The manager maintains a customer‑focused approach in a fast‑paced, deadline‑driven environment.
Key Responsibilities
Lead and develop the Signs & Graphics team, mentoring supervisors and ensuring accountability through clear expectations and regular reviews
Oversee daily operations, maintain project schedules, and resolve challenges proactively
Collaborate with sales and clients to deliver graphics and signage that meets requirements and deadlines
Manage production schedules, shifts, and overtime
Evaluate and coordinate project outsourcing based on scope, turnaround, and cost
Collaborate closely with regional production hubs to share best practices, balance workloads, and support inter‑hub resource planning and production efficiency
Ensure high‑quality results while meeting deadlines
Monitor department profitability, costs, waste, and rework
Set goals and implement systems for efficiency, accuracy, and continuous improvement, fostering growth through new technologies, materials, and service offerings
Maintain working knowledge of in‑house equipment and assist with production as needed
Oversee equipment maintenance and vendor relations to maximize uptime
Source materials for various applications, focusing on sustainability and cost‑effectiveness
Supervise installation processes through the Installation Supervisor
Ensure adherence to quality standards and address customer concerns promptly and professionally
Qualifications
Minimum two years of supervisory or lead experience in a sign shop
Proficiency in Adobe Creative Suite and Microsoft Office
Strong customer service skills, especially in challenging situations
Excellent organizational and multitasking abilities
Ability to lift seventy‑five pounds
Benefits
Medical, dental, vision, life, and long‑term disability insurance available
Medical and dependent care FSA or HSA
401(k) Retirement Plan
PTO and Holidays
Paid Parental Leave
Equal Opportunity Employer, including Veterans and Individuals with Disabilities.
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