The Neiders Company is hiring: Roving Community Manager in Seattle

About Us:

At The Neiders Company, we have been redefining property management since our establishment in 1989. Headquartered in the vibrant city of Seattle, Washington, we are a fully integrated real estate investment firm committed to excellence. With over 85 apartment communities spanning the beautiful Pacific Northwest and Southwestern United States, we are poised for growth into new markets. What sets us apart is our unwavering dedication to accountability and our commitment to delivering legendary customer service. We are on the lookout for an enthusiastic and dynamic Community Manager to join our team and embody these values in all aspects of property management, particularly in a traveling/roving capacity.

Job Overview:

The Roving Community Manager plays a critical role in supporting multiple properties across our Washington portfolio. This dynamic position provides hands-on leadership, operational oversight, and consistent support to communities that need short-term or ongoing management coverage. As a steward of our values, you will model accountability, teamwork, and legendary service while ensuring each site delivers an exceptional resident and team experience.

This role requires strong leadership presence, adaptability, and a proactive approach as you travel between communities to uphold our operational, financial, and service standards.

Responsibilities:

1. Property Operations:

• Oversee daily operations across multiple properties, including leasing, maintenance coordination, and resident relations.
• Implement and uphold operational procedures to ensure efficiency, consistency, and regulatory compliance.
• Conduct regular, hands-on property inspections to assess conditions, safety compliance, and asset needs.Support preventive maintenance programs to extend asset life and reduce long-term costs.
• Provide interim management coverage during vacancies, leaves, or high-need periods.

2. Resident Relations:

• Serve as a primary point of support for residents, ensuring prompt and professional response to inquiries, concerns, and maintenance needs.
• Build strong resident relationships that promote satisfaction, trust, and retention.
• Implement and reinforce resident engagement and retention strategies.

3. Financial Performance:

• Partner with on-site teams to manage property budgets and safeguard financial performance.
• Monitor rent collection, delinquency follow-up, lease renewals, and revenue opportunities.
• Review financial and operational reports to identify trends, risks, and improvement opportunities.

4. Leadership and Accountability:

• Provide consistent leadership and coaching to on-site teams, reinforcing expectations and operational standards.
• Support performance evaluations, onboarding, and skill development needs across sites.
• Track and reinforce KPIs related to occupancy, resident experience, maintenance efficiency, and financial outcomes.
• Promote a culture of integrity, teamwork, and accountability aligned with Living the Neiders Way.

5. Legendary Customer Service:

• Model best-in-class service in every interaction-residents, team members, vendors, and community partners.
• Identify opportunities to elevate the resident experience and create memorable service moments.
• Encourage teams to "go the extra mile" and consistently deliver legendary service.

Qualifications:

• Bachelor's degree in business administration, real estate management, or a related field is preferred.
• Minimum of 5 years of property management experience, demonstrating success in managing multifamily or commercial properties.
• Strong leadership skills with the capability to inspire and motivate a diverse team.
• Excellent communication and interpersonal abilities, complemented by a commitment to exceptional customer service.
• Proficiency in property management software and financial management tools.
• Knowledge of landlord-tenant laws and fair housing regulations.
• A steadfast commitment to accountability, integrity, and delivering outstanding service.
• Valid driver's license and proof of insurance; willingness to travel frequently to various properties is essential.

Benefits and Perks:

We understand that a fulfilling work environment extends beyond compensation. Our robust rewards package is designed to meet the diverse needs of our associates and their families, and includes:

• Comprehensive benefits, including Medical, Dental, and Vision coverage
• Matching 401K plan
• 15 days of PTO plus 8 paid holidays and 1 floating holiday
• Housing discounts at TNC properties
• Exclusive perks and rewards through Nectar & Gifted
• Employee Assistance Program
• Clear pathways for career advancement
• Additional discounts through MetLife

Join us and become part of an organization that prioritizes accountability, integrity, and legendary customer service. If you are a passionate community manager eager to provide exceptional living experiences while traveling and supporting multiple properties, we want to hear from you! Apply today and help us continue to elevate the standard of property management!

JOB CODE: 1000490