Tap Growth ai
Overview
UX Design Researcher role at Tap Growth ai. Location: South San Francisco, CA. Work Mode: Work From Office.
What You'll Do
- Support the Experience Design Director in planning and conducting end-to-end customer experience research across the prioritized Experience Operations roadmap.
- Present research findings at multiple levels within the organization using Design Thinking, Service Design, and Human-Centered Design methodologies.
- Analyze qualitative data and metrics to identify current state customer experiences, gaps, opportunities, and provide recommendations for competitive brand experiences across the portfolio.
- Collaborate with the CX Researcher, Sr. Business Analyst, Data Analytics Analyst, and Studio Designers to support transformational opportunities within patient, customer, and employee experience.
- Contribute to the delivery of UX analysis that underpins the strategic transformation of our brands.
What We're Looking For
- Bachelors degree required, preferably in a research-related field such as Human-Centered Design, Human Factors, Information Design, Integrated Design, Psychology, HCI, Interaction Design, Service Design, or related.
- 6 to 8 years of related experience in CX or UX Research disciplines.
- Experience working within a human-centered design practice, service design, or CX/UX insights team.
- Strong foundation in qualitative research with familiarity with quantitative methods and data analysis; proficiency in Mixed Methods UX Research is highly preferred.
- Excellent written and verbal communication skills with high attention to detail.
Qualifications
Ready to shape exceptional user experiences? Apply now and let's innovate together!
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Other
Industries
- IT Services and IT Consulting
#J-18808-Ljbffr