Assistant Community Manager Job at Conifer Realty in City of Rochester

General Description

Responsible for all aspects of marketing and leasing apartments and handling the compliance administration for housing programs, lease renewals, recertifications, weekly reports, and support/back‑up for the Community Manager with office administration tasks. The role focuses on minimizing vacancies, quickly leasing apartments, promoting resident and public relations, ensuring program compliance, and performing clerical duties as required.

Location

Andrews Terrance located at 125 Saint Paul St, Rochester, NY 14604

Position Details

• Full‑time
• Non‑Exempt
• 40 Hours per Week
• Monday – Friday
• 8:30 AM – 5:00 PM

Job Description

• Assist with marketing apartments through digital advertising platforms and regular community outreach.
• Create and execute resident retention events and new prospect events to drive traffic to the property.
• Assist with maintaining property social media pages.
• Provide apartment tours to resident prospects.
• Prepare, process, and sign all leases and related forms for all units.
• Work with maintenance team to communicate daily work orders, turnover instructions, and regular property maintenance.
• Collect rents and handle delinquent accounts in a timely and efficient manner.
• Receive and process service requests.
• Perform move‑in inspections and generate applicable work orders as required.
• Handle all details of move‑ins and move‑outs, giving special attention to apartment inspection check‑lists.
• Ensure residents receive a clean, well‑maintained community; perform touch‑up cleaning when needed in common areas, entry, and unit.
• Work effectively with staff, residents, applicants and visitors.
• Report accidents and emergency situations to the Community Manager immediately.
• Perform administration tasks such as following up on resident and prospect emails, processing invoices, and processing rent checks.
• Complete regular and special reports and duties as directed by the Community Manager.
• Adhere to all company personnel directives per the manual of policies and procedures.
• Assist other members of the property team as directed or needed.
• Support/back‑up the Community Manager when needed.
• Perform emergency on‑call duties as required or assigned.
• May be required to assist at other Conifer locations as needed.
• Perform other site job‑related duties, projects as assigned.
• Maintain physical attendance at the assigned work location during scheduled hours.

Experience

• Minimum 1–3+ years’ prior experience in apartment housing with affordable housing/Tax Credit, RD, HUD programs a plus.
• Compliance experience (LIHTC, HUD‑Section 8, other) preferred or willing to train.
• Prior leasing, marketing, event planning, customer service experience helpful, with ability to provide residents and prospects with excellent service.
• Strong MSOffice skills (Word, Excel, PowerPoint, Outlook).
• Yardi, Boston Post or other property management, housing software experience helpful or will train.
• Some accounting/bookkeeping experience or math aptitude needed to assist with rent reporting, collections, variances.
• Prior office support/clerical experience needed; ability to keep accurate records.

Education

• AAS Degree or some college preferred.
• High School Diploma or equivalent required.
• Certification preferred or willing to obtain: COS (Certified Occupancy Specialist), LIHTC (Low Income Housing Tax Credit).

Requirements

• Excellent interpersonal and customer service skills.
• Demonstrated excellent written/oral communication skills.
• Ability to exercise good business professionalism and judgment at all times.
• Strong organizational, time‑management, and multi‑tasking skills.
• Flexible to change projects as needed.
• Detail‑oriented.
• Ability to meet all required deadlines.
• Resourceful with effective problem‑solving skills.
• Flexibility to prioritize projects and adapt work quickly when needed.
• Able to work both independently and as part of a team.
• Positive, outgoing attitude to assist residents, visitors, employees, and community representatives.

Benefits & Compensation

Competitive compensation: $20.00 – $25.00 per hour, commensurate with experience. Benefits include 13 holidays, 15 days paid time off, 401(k) with company match, medical, HSA, dependent care Flex account, dental, vision, company‑paid life, short and long‑term disability insurance, and a wellness program. Ongoing training and development are provided.

EEO Statement

Conifer Realty LLC is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.