Energy Jobline ZR
Counter Sales HVAC & Appliance in Newport News
Energy Jobline ZR, Newport News, Virginia, United States, 23600
Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.
We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Job Description We are seeking an enthusiastic and customer-focused Counter Sales HVAC & Appliance to join our team at a busy wholesale appliance and HVAC distribution branch. The Counter Sales HVAC & Appliance is the first point of contact for customers and plays a key role in ensuring a positive customer experience through accurate order processing, product support, and responsive communication. This position requires a professional demeanor, strong product knowledge (or willingness to learn), and a service-oriented attitude.
Key Responsibilities Customer Support
Greet walk-in customers and answer incoming calls and emails in a courteous, professional manner
Assist customers with product inquiries, pricing, order status, returns, and general support
Provide technical or product information (after training) or direct customers to appropriate staff
Order Processing & Sales Support
Enter and process sales orders, quotes, returns, and delivery requests accurately
Confirm product availability, pricing, and lead times using the company’s ERP system
Work closely with warehouse and logistics teams to ensure timely order fulfillment; pulling and packaging customer orders
Documentation & Administrative Duties
Maintain accurate customer records and transaction histories
Keep the showroom and counter area clean, stocked, and organized
Participate in all physical inventory counts to ensure stock accuracy
Participate in educational training events or trade shows when requested
Standard Hours 40 per week, during regular business hours on a schedule set by Branch Manager between the business hours of 7:30 a.m. to 5:00 p.m. Mon‑Fri with occasional time after 5:00 p.m. Periodic mandatory overtime, and/or Saturday hours.
Requirements Qualifications
High school diploma or equivalent
1–3 years of customer service experience, preferably in HVAC, appliance, or wholesale distribution
Strong verbal and written communication skills
Computer proficiency including Microsoft Office (Excel, Outlook, Word) and familiarity with ERP systems
Strong attention to detail, organizational skills, and ability to multitask
A team player with a positive attitude and problem-solving mindset
Excellent follow through with customers and work colleagues
Ability to learn technical product information and work in a fast-paced environment
Ability to lift up to 100 lbs. with assistance of lifts, jacks, or other necessary equipment when needed
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
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We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Job Description We are seeking an enthusiastic and customer-focused Counter Sales HVAC & Appliance to join our team at a busy wholesale appliance and HVAC distribution branch. The Counter Sales HVAC & Appliance is the first point of contact for customers and plays a key role in ensuring a positive customer experience through accurate order processing, product support, and responsive communication. This position requires a professional demeanor, strong product knowledge (or willingness to learn), and a service-oriented attitude.
Key Responsibilities Customer Support
Greet walk-in customers and answer incoming calls and emails in a courteous, professional manner
Assist customers with product inquiries, pricing, order status, returns, and general support
Provide technical or product information (after training) or direct customers to appropriate staff
Order Processing & Sales Support
Enter and process sales orders, quotes, returns, and delivery requests accurately
Confirm product availability, pricing, and lead times using the company’s ERP system
Work closely with warehouse and logistics teams to ensure timely order fulfillment; pulling and packaging customer orders
Documentation & Administrative Duties
Maintain accurate customer records and transaction histories
Keep the showroom and counter area clean, stocked, and organized
Participate in all physical inventory counts to ensure stock accuracy
Participate in educational training events or trade shows when requested
Standard Hours 40 per week, during regular business hours on a schedule set by Branch Manager between the business hours of 7:30 a.m. to 5:00 p.m. Mon‑Fri with occasional time after 5:00 p.m. Periodic mandatory overtime, and/or Saturday hours.
Requirements Qualifications
High school diploma or equivalent
1–3 years of customer service experience, preferably in HVAC, appliance, or wholesale distribution
Strong verbal and written communication skills
Computer proficiency including Microsoft Office (Excel, Outlook, Word) and familiarity with ERP systems
Strong attention to detail, organizational skills, and ability to multitask
A team player with a positive attitude and problem-solving mindset
Excellent follow through with customers and work colleagues
Ability to learn technical product information and work in a fast-paced environment
Ability to lift up to 100 lbs. with assistance of lifts, jacks, or other necessary equipment when needed
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
#J-18808-Ljbffr