Energy Jobline ZR is hiring: Counter Sales HVAC & Appliance in Newport News in N

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We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Job Description

We are seeking an enthusiastic and customer-focused Counter Sales HVAC & Appliance to join our team at a busy wholesale appliance and HVAC distribution branch. The Counter Sales HVAC & Appliance is the first point of contact for customers and plays a key role in ensuring a positive customer experience through accurate order processing, product support, and responsive communication. This position requires a professional demeanor, strong product knowledge (or willingness to learn), and a service-oriented attitude.

Key Responsibilities

Customer Support

• Greet walk-in customers and answer incoming calls and emails in a courteous, professional manner
• Assist customers with product inquiries, pricing, order status, returns, and general support
• Provide technical or product information (after training) or direct customers to appropriate staff

Order Processing & Sales Support

• Enter and process sales orders, quotes, returns, and delivery requests accurately
• Confirm product availability, pricing, and lead times using the company’s ERP system
• Work closely with warehouse and logistics teams to ensure timely order fulfillment; pulling and packaging customer orders

Documentation & Administrative Duties

• Maintain accurate customer records and transaction histories
• Keep the showroom and counter area clean, stocked, and organized
• Participate in all physical inventory counts to ensure stock accuracy
• Participate in educational training events or trade shows when requested

Standard Hours

40 per week, during regular business hours on a schedule set by Branch Manager between the business hours of 7:30 a.m. to 5:00 p.m. Mon‑Fri with occasional time after 5:00 p.m. Periodic mandatory overtime, and/or Saturday hours.

Requirements

Qualifications

• High school diploma or equivalent
• 1–3 years of customer service experience, preferably in HVAC, appliance, or wholesale distribution
• Strong verbal and written communication skills
• Computer proficiency including Microsoft Office (Excel, Outlook, Word) and familiarity with ERP systems
• Strong attention to detail, organizational skills, and ability to multitask
• A team player with a positive attitude and problem-solving mindset
• Excellent follow through with customers and work colleagues
• Ability to learn technical product information and work in a fast-paced environment
• Ability to lift up to 100 lbs. with assistance of lifts, jacks, or other necessary equipment when needed

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.