Jobs via Dice is hiring: Technical Writer in Santa Clara

Overview We are seeking an experienced Technical Writer to document and standardize Warehouse Operations procedures. The ideal candidate will have a strong background in process documentation, a keen eye for detail, and the ability to translate operational tasks into clear, user-friendly Standard Operating Procedures (SOPs) and Statements of Work (SOWs). This role will require on-site observation, interviews with staff, and collaboration with cross-functional teams to ensure all procedural steps, decision points, and system interactions are accurately captured and visually represented. Key Details Job Title: Technical Writer Location: Santa Clara, CA, USA, 95054 Work Model: Onsite Shift: 8-5 PT Employment Type: Temporary FT/PT: Full-Time Estimated Duration: 7 months Min Hourly Rate: $50.00 Max Hourly Rate: $60.00 Must Have Skills/Attributes: MS Word, VISIO Experience Desired: Experience creating technical documentation, SOPs, or process documentation (3 yrs); Warehouse Operations procedures (2 yrs) Required Minimum Education: Bachelor's Degree C2C: Not available Responsibilities Review existing Warehouse Operations SOPs, SOWs, and work instructions to assess completeness, consistency, and accuracy. Interview warehouse staff, leads, and supervisors to understand detailed workflows, including exceptions and process variations. Observe operations on the floor to validate process steps, timing, tools used, and safety procedures. Create, update, and format SOPs that clearly define end-to-end processes, roles, responsibilities, and quality checkpoints. Develop supporting documentation such as process flow diagrams, checklists, visual aids, and annotated images. Ensure all documentation adheres to company standards for formatting, version control, and accessibility. Collaborate with process owners, engineering, and quality teams to ensure alignment and sign-off on finalized documents. Maintain a central repository for all finalized SOPs and supporting files. Provide recommendations for documentation improvements or gaps identified during review. Deliverables Comprehensive SOPs for all key warehouse processes (receiving, put-away, picking, shipping, returns, rework, inventory control, etc.). Updated SOW documents aligned with current operational practices. Process flow diagrams and visual guides integrated into documentation. Executive summary highlighting key process improvements or documentation gaps. Qualifications Required Qualifications: Bachelor’s degree in Technical Communication, Industrial Engineering, Supply Chain Management, or related field. 3+ years of experience creating technical documentation, SOPs, or process documentation—preferably in a warehouse, logistics, or manufacturing environment. Demonstrated ability to translate complex operational activities into clear written and visual documentation. Proficiency with Microsoft Word, PowerPoint, Visio, Lucidchart, or equivalent. Strong interviewing and observation skills with attention to operational detail. Excellent written and verbal communication skills. Preferred Qualifications: Experience with ISO, Six Sigma, or Lean documentation standards. Knowledge of ERP/WMS systems (e.g., SAP, Oracle, Manhattan, or similar). Ability to capture and edit process photos or screen captures for inclusion in SOPs. Familiarity with SharePoint or Confluence for document management. Legal and Compliance Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, veteran status, or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. For assistance in completing this application, or during any phase of the application process, please contact our HR Department. Notes This role is supporting NVIDIA. Job duration and start dates are estimates and may be adjusted based on client needs. #J-18808-Ljbffr