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Tranzeal Incorporated

User Experience Researcher

Tranzeal Incorporated, New York, New York, us, 10261

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Job Title:

UX Researcher II

Location:

New York, NY

Experience in AI with LLMs/agents and/or may have some experience in biotech, pharma, or a related industry shipping an internal build/software/product.

Qualifications

3-5+ years of experience conducting UX research and usability testing, preferably with complex, expert-facing systems or internal tools.

3-5+ years of experience in qualitative and quantitative research methods, including generative and usability studies, data analysis, and A/B testing.

Demonstrated experience with AI products, specifically Large Language Models (LLMs) and AI agents.

Experience with UserTesting, Contentsquare, or similar usability testing platforms.

Have experience building and scaling a user research practice, including establishing processes for recruitment, testing, and knowledge management.

Know how to connect deep user insights to product strategy, roadmap decisions, and business impact.

Possess strong analytical skills and are comfortable synthesizing complex, often ambiguous, qualitative data into clear, actionable themes.

Enjoy tackling ambiguous, high-stakes problems and have a genuine curiosity for understanding complex domains like drug discovery.

Communicate with clarity, empathy, and a strategic focus.

Highly Preferred

Direct experience shipping internal software, tools, or products within biotech, pharma, or a related industry.

Hands‑on experience with LLM‑based applications and standardized protocols like MCP (Model Context Protocol).

Experience working directly with subject matter experts and stakeholders on internal tools.

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Information Technology

Industries

Pharmaceutical Manufacturing, Medical Equipment Manufacturing, and IT Services and IT Consulting

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