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Tranzeal Incorporated

Tranzeal Incorporated is hiring: User Experience Researcher in New York

Tranzeal Incorporated, New York, NY, United States, 10261

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Job Title: UX Researcher II

Location: New York, NY

Experience in AI with LLMs/agents and/or may have some experience in biotech, pharma, or a related industry shipping an internal build/software/product.

Qualifications

  • 3-5+ years of experience conducting UX research and usability testing, preferably with complex, expert-facing systems or internal tools.
  • 3-5+ years of experience in qualitative and quantitative research methods, including generative and usability studies, data analysis, and A/B testing.
  • Demonstrated experience with AI products, specifically Large Language Models (LLMs) and AI agents.
  • Experience with UserTesting, Contentsquare, or similar usability testing platforms.
  • Have experience building and scaling a user research practice, including establishing processes for recruitment, testing, and knowledge management.
  • Know how to connect deep user insights to product strategy, roadmap decisions, and business impact.
  • Possess strong analytical skills and are comfortable synthesizing complex, often ambiguous, qualitative data into clear, actionable themes.
  • Enjoy tackling ambiguous, high-stakes problems and have a genuine curiosity for understanding complex domains like drug discovery.
  • Communicate with clarity, empathy, and a strategic focus.

Highly Preferred

  • Direct experience shipping internal software, tools, or products within biotech, pharma, or a related industry.
  • Hands‑on experience with LLM‑based applications and standardized protocols like MCP (Model Context Protocol).
  • Experience working directly with subject matter experts and stakeholders on internal tools.

Seniority level

  • Mid‑Senior level

Employment type

  • Contract

Job function

  • Information Technology

Industries

  • Pharmaceutical Manufacturing, Medical Equipment Manufacturing, and IT Services and IT Consulting

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