8am
It’s a new day with a new opportunity at 8am!
About the role: Join our team as a
Community Manager
and help shape the voice and heartbeat of our customer community. In this role, you’ll connect passionate users, foster engagement, and build programs that celebrate customer success while driving product advocacy. If you’re a natural relationship builder who thrives on creating meaningful connections between people and brands, this is the opportunity to make a real impact.
About us: At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential.
What you’ll do:
Community Strategy & Growth
Develop and execute a scalable community engagement strategy aligned with company goals.
Identify platforms and tools to support vibrant community spaces (e.g., Slack, Discord, forums, social media, etc.).
Track community growth, health, and engagement metrics.
Community Engagement
Foster a welcoming, inclusive, and valuable environment for all users.
Create and moderate discussions, virtual events, webinars, and more.
Celebrate customer successes & encourage peer-to-peer support/collaboration.
Nurture advocates instead of merely monitoring threads.
Content & Communication
Collaborate with Marketing to create relevant content for the community (FAQs, guides, newsletters, case studies, etc.).
Maintain an editorial calendar for community content and initiatives.
Customer Advocacy
Identify and cultivate brand advocates, power users, and community leaders.
Partner with Customer Success & Product to turn feedback into actionable insights.
Launch and manage ambassador programs, beta testing groups, or user councils.
Crisis & Reputation Management
Monitor and respond to feedback/concerns in a timely and professional manner.
Escalate product issues or sensitive concerns internally as needed.
About you:
3-5 years of experience in community management, customer advocacy, or a related role (preferably in SaaS or tech).
Strong written and verbal communication skills.
Passionate about customer success and user experience.
Experience with community platforms and analytics tools (i.e., Salesforce).
Empathy-driven mindset with strong interpersonal and conflict resolution skills.
Ability to work cross-functionally with Product, Marketing, Support, and Sales teams.
This position is preferably based in Austin, Texas.
Nice to Have:
Experience launching and scaling online communities from the ground up.
Familiarity with content marketing or social media strategy.
Background in UX, customer experience, or product management.
Technical aptitude or experience engaging with technical user communities.
Why 8am: At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our core values are
Work Smart, Win Fast ;
Outshine Ordinary ; and
We Find a Way . These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.
Benefit Highlights:
Health Insurance Coverage : Variety of medical, dental, and vision plans, including a 100% company-paid HDHP.
Financial perks : Competitive compensation, equity options, 401(k) match (Canada: RRSP).
Time for what matters : Flexible Time Off, paid holidays, and a parental leave program.
Wellness : Wellness stipends, mental health support, and nutrition coaching.
Learning and Development : 8am.edu, leadership programs, professional development funds.
Giving back : Charitable matching gift, paid volunteer time, company-sponsored volunteer events.
Engagement : Team-building events, quarterly award recognition, peer appreciation platform.
Diversity, Equity & Inclusion at 8am: We recognize that innovation occurs with a strong team of diverse people. We are committed to a welcoming, transparent environment that embraces differences through education, equal access, inclusive programs, and community outreach.
Security Advisory: Our hiring teams at 8am follow legitimate hiring practices. Candidate communication occurs via 8am domain emails, and we never ask for sensitive personal data in the application process. Interviews are conducted by phone, Zoom/Google Meet, or in person. Offers are communicated verbally by our Talent Acquisition Specialists and followed up with a written offer letter.
#J-18808-Ljbffr
About the role: Join our team as a
Community Manager
and help shape the voice and heartbeat of our customer community. In this role, you’ll connect passionate users, foster engagement, and build programs that celebrate customer success while driving product advocacy. If you’re a natural relationship builder who thrives on creating meaningful connections between people and brands, this is the opportunity to make a real impact.
About us: At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential.
What you’ll do:
Community Strategy & Growth
Develop and execute a scalable community engagement strategy aligned with company goals.
Identify platforms and tools to support vibrant community spaces (e.g., Slack, Discord, forums, social media, etc.).
Track community growth, health, and engagement metrics.
Community Engagement
Foster a welcoming, inclusive, and valuable environment for all users.
Create and moderate discussions, virtual events, webinars, and more.
Celebrate customer successes & encourage peer-to-peer support/collaboration.
Nurture advocates instead of merely monitoring threads.
Content & Communication
Collaborate with Marketing to create relevant content for the community (FAQs, guides, newsletters, case studies, etc.).
Maintain an editorial calendar for community content and initiatives.
Customer Advocacy
Identify and cultivate brand advocates, power users, and community leaders.
Partner with Customer Success & Product to turn feedback into actionable insights.
Launch and manage ambassador programs, beta testing groups, or user councils.
Crisis & Reputation Management
Monitor and respond to feedback/concerns in a timely and professional manner.
Escalate product issues or sensitive concerns internally as needed.
About you:
3-5 years of experience in community management, customer advocacy, or a related role (preferably in SaaS or tech).
Strong written and verbal communication skills.
Passionate about customer success and user experience.
Experience with community platforms and analytics tools (i.e., Salesforce).
Empathy-driven mindset with strong interpersonal and conflict resolution skills.
Ability to work cross-functionally with Product, Marketing, Support, and Sales teams.
This position is preferably based in Austin, Texas.
Nice to Have:
Experience launching and scaling online communities from the ground up.
Familiarity with content marketing or social media strategy.
Background in UX, customer experience, or product management.
Technical aptitude or experience engaging with technical user communities.
Why 8am: At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our core values are
Work Smart, Win Fast ;
Outshine Ordinary ; and
We Find a Way . These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.
Benefit Highlights:
Health Insurance Coverage : Variety of medical, dental, and vision plans, including a 100% company-paid HDHP.
Financial perks : Competitive compensation, equity options, 401(k) match (Canada: RRSP).
Time for what matters : Flexible Time Off, paid holidays, and a parental leave program.
Wellness : Wellness stipends, mental health support, and nutrition coaching.
Learning and Development : 8am.edu, leadership programs, professional development funds.
Giving back : Charitable matching gift, paid volunteer time, company-sponsored volunteer events.
Engagement : Team-building events, quarterly award recognition, peer appreciation platform.
Diversity, Equity & Inclusion at 8am: We recognize that innovation occurs with a strong team of diverse people. We are committed to a welcoming, transparent environment that embraces differences through education, equal access, inclusive programs, and community outreach.
Security Advisory: Our hiring teams at 8am follow legitimate hiring practices. Candidate communication occurs via 8am domain emails, and we never ask for sensitive personal data in the application process. Interviews are conducted by phone, Zoom/Google Meet, or in person. Offers are communicated verbally by our Talent Acquisition Specialists and followed up with a written offer letter.
#J-18808-Ljbffr