All Saints is hiring: Floor Manager - FT - Bloomingdale's Fashion Valley in San

The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible. Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing. What will I be doing? The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store. You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support Youll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store You will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they need Work in conjunction with the management team to enable the store to exceed its targets and KPIs. Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews Create and implement floor plans and rotas independently, setting the store up for success for the day What skills do I need? You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit Tenacity and belief to succeed - you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire to You know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations - it's your passion and it shows! Natural affinity in learning new systems and processes in a digital environment Honest, trustworthy and dependable - you live by our brand values A protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer's health and safety. You are dedicated and committed to the success of the brand A confident and hardworking leader - your team love to work with you and for you and demonstrate these behaviours even in your absence Pay Range in San Diego, California Exact compensation may vary based on skills, experience, and location Salary Range: $22.60 - $23.60 USD/Hour, Plus Monthly Commission There is also potential to elevate your earnings with our team commission scheme. Your hard work can translate into greater rewards. About the location Our North America region is made up of 71 retail locations across the U.S. and Canada, with our flagship store in New York City. We are primarily based out of our Los Angeles studios, bringing our brands iconic aesthetic to West Hollywood, CA. What we stand for The Customer is the Boss We work as one proud team to get the best for our customers One Team We are joined up and encourage others to share their ideas We Do What We Say We Will We know our goals, and we work with clear outcomes in mind We Are Responsible We are self aware, understand the impact we have on others and are positive about the future Benefits Health and wellbeing benefits AllSaints offers employees regularly working a minimum of 30 hours per week comprehensive Health

In Summary: Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets . The majority of your day will be spent on the shop floor trading with our stylist teams and ensuring that all processes are running smoothly . En Español: El papel implicará una gran organización, resiliencia, entusiasmo y determinación para garantizar que la experiencia del cliente en tienda sea consistentemente excelente y la tienda represente la marca AllSaints de la manera más emocionante posible. Supervisará y proporcionará liderazgo y apoyo a los miembros del equipo de estilistas con consultas, correos electrónicos, chats y llamadas en múltiples temas relacionados con productos y pedidos de clientes a través de nuestro sistema de servicio al cliente online Trabajará en asociación con nuestros líderes especializados de equipos de experiencia del cliente para gestionar KPIs y SLAs de equipo para el soporte al cliente en línea Serás un embajador experto de nuestro producto, con el conocimiento para inspirar tanto a nuestros clientes en la tienda como en línea y a tu equipo. Gestionar de manera proactiva las cuestiones relacionadas con la gente, como entrevistas para volver al trabajo, enlazar con personas y cultura sobre temas específicos que pueden requerir realizar investigaciones, gestión del rendimiento/asistencia y revisiones Crea e implementa planes y rotas independientemente, estableciendo la tienda para el éxito del día ¿Qué habilidades necesito? Te encanta la moda! Necesitamos que seas un embajador irresistible de AllSaints y creyente en el poder de una nueva empresa increíble. Usted se dedica y está comprometido con el éxito de la marca Un líder confiado y trabajador - a su equipo le encanta trabajar contigo y para ti y demostrar estos comportamientos incluso en tu ausencia Pay Range en San Diego, California La compensación exacta puede variar según las habilidades, experiencia y ubicación Salario Rango: $22.60-23.60 USD/Hora, Plus Comisión Mensual También hay potencial para elevar tus ganancias con nuestro esquema de equipo Tu trabajo duro puede traducirse en mayores recompensas. Sobre la localización Nuestra región de América del Norte está compuesta por 71 lugares en todo Estados Unidos y Canadá, con nuestra tienda minorista emblemática en Nueva York City. Estamos basados principalmente en nuestros estudios de Los Ángeles, llevando nuestras marcas icónicas estética a West Hollywood, CA. Lo que representamos El cliente es un beneficio mínimo.