Sam’s Club
Director of Operations — Brand & Creative (Member’s Mark Packaging)
Sam’s Club, Bentonville, Arkansas, United States, 72712
Director of Operations — Brand & Creative (Member’s Mark Packaging)
Base pay range: $110,000.00/yr - $220,000.00/yr
Position Summary: Lead the end-to-end commercialization engine that brings Member’s Mark packaging to shelf—on time, on brief, and at quality. You’ll orchestrate a team of senior project managers and contracted PMs, drive continuous process improvement across packaging workflows, and champion smart use of emerging tech/AI to remove friction and time from the system.
What You’ll Do
Commercialization Leadership: Own the post-brief packaging execution lifecycle—from intake to artwork delivery/print handoff—across a high-volume, multi-category portfolio.
Team Leadership & Capacity Planning: Lead, coach, and develop Sr. PMs and contractors; build scalable staffing models; manage vendor/agency throughput and SLAs.
Workflow & Process Design: Map and optimize cross-functional touchpoints (Product Dev, Sourcing, Legal/Reg, Quality, Print, Agencies); standardize RACI, checkpoints, and handoffs.
Speed & Throughput: Establish takt time targets by package type; set WIP limits; reduce cycle time and rework through better briefs, proofing, and decision rights.
Quality & Compliance: Ensure packaging meets brand standards, regulatory requirements, print specs, and retailer/distributor guidelines; drive right-first-time art.
Technology & AI Enablement: Evaluate and pilot tools (PLM, DAM, proofing, traffic, generative AI, OCR, color QA) to automate routing, versioning, QA, and label checks.
Data & Reporting: Build dashboards for schedule adherence, cycle time, aging WIP, rework drivers, and agency/productivity metrics; translate insights into action.
Change Management: Lead adoption of new ways of working; create clear SOPs, training, and reinforcement plans with measurable outcomes.
Risk Management: Anticipate bottlenecks (reg reviews, translations, dieline changes, vendor capacity); run scenarios and playbooks to protect dates.
Budget & Vendor Management: Manage budgets for contractors and agencies; negotiate capacity, prioritize work, and ensure value.
Success Metrics
Cycle Time: % reduction in brief-to-art-approved for top package types.
Right-First-Time: % increase in first-pass approvals; reduction in rounds per SKU.
Throughput: SKUs delivered per quarter vs. plan with variance within tolerance.
On-Time Delivery: % OTD to key commercialization milestones (art lock, print handoff).
Rework Cost: Reduction in rework hours and agency overages.
Adoption: Utilization of new tools/SOPs; time saved via automation/AI pilots.
What You Bring
8–12+ years in operations/program management within packaging, CPG, retail private brands, or creative/production operations; multi-category experience a plus.
Proven leadership of senior PMs and vendor/agency partners in a high-volume environment.
Demonstrated process improvement chops (Lean, Agile/Kanban, Six Sigma—pragmatic, not dogmatic).
Fluency in packaging workflows (dielines, prepress, color, regulatory/claims, translations, print).
Systems experience (PLM, DAM, proofing/markup, traffic tools); comfort piloting AI-enabled workflows (e.g., content checks, metadata, smart routing, template generation).
Crisp communication; strong stakeholder management and change leadership.
Bias for action; structured problem-solver; data-driven decision-maker.
Working Model
In office in Bentonville with periodic travel to print partners, agencies, or suppliers as needed.
Fast, standards-driven environment—“super brand standards” with clear decision rights and minimal bureaucracy to enable speed.
At Sam’s Club, we offer competitive pay and benefits. This description includes standard company information and a brief note on eligibility and benefits; details are provided by the recruiter and on One.Walmart as applicable.
The annual salary range for this position is $110,000.00-$220,000.00. Additional compensation includes annual or quarterly performance bonuses where applicable. For information about benefits and eligibility, see One.Walmart.
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and no-tolerance policy regarding illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific plan terms.
For information about PTO, see https://one.walmart.com/notices.
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Position Summary: Lead the end-to-end commercialization engine that brings Member’s Mark packaging to shelf—on time, on brief, and at quality. You’ll orchestrate a team of senior project managers and contracted PMs, drive continuous process improvement across packaging workflows, and champion smart use of emerging tech/AI to remove friction and time from the system.
What You’ll Do
Commercialization Leadership: Own the post-brief packaging execution lifecycle—from intake to artwork delivery/print handoff—across a high-volume, multi-category portfolio.
Team Leadership & Capacity Planning: Lead, coach, and develop Sr. PMs and contractors; build scalable staffing models; manage vendor/agency throughput and SLAs.
Workflow & Process Design: Map and optimize cross-functional touchpoints (Product Dev, Sourcing, Legal/Reg, Quality, Print, Agencies); standardize RACI, checkpoints, and handoffs.
Speed & Throughput: Establish takt time targets by package type; set WIP limits; reduce cycle time and rework through better briefs, proofing, and decision rights.
Quality & Compliance: Ensure packaging meets brand standards, regulatory requirements, print specs, and retailer/distributor guidelines; drive right-first-time art.
Technology & AI Enablement: Evaluate and pilot tools (PLM, DAM, proofing, traffic, generative AI, OCR, color QA) to automate routing, versioning, QA, and label checks.
Data & Reporting: Build dashboards for schedule adherence, cycle time, aging WIP, rework drivers, and agency/productivity metrics; translate insights into action.
Change Management: Lead adoption of new ways of working; create clear SOPs, training, and reinforcement plans with measurable outcomes.
Risk Management: Anticipate bottlenecks (reg reviews, translations, dieline changes, vendor capacity); run scenarios and playbooks to protect dates.
Budget & Vendor Management: Manage budgets for contractors and agencies; negotiate capacity, prioritize work, and ensure value.
Success Metrics
Cycle Time: % reduction in brief-to-art-approved for top package types.
Right-First-Time: % increase in first-pass approvals; reduction in rounds per SKU.
Throughput: SKUs delivered per quarter vs. plan with variance within tolerance.
On-Time Delivery: % OTD to key commercialization milestones (art lock, print handoff).
Rework Cost: Reduction in rework hours and agency overages.
Adoption: Utilization of new tools/SOPs; time saved via automation/AI pilots.
What You Bring
8–12+ years in operations/program management within packaging, CPG, retail private brands, or creative/production operations; multi-category experience a plus.
Proven leadership of senior PMs and vendor/agency partners in a high-volume environment.
Demonstrated process improvement chops (Lean, Agile/Kanban, Six Sigma—pragmatic, not dogmatic).
Fluency in packaging workflows (dielines, prepress, color, regulatory/claims, translations, print).
Systems experience (PLM, DAM, proofing/markup, traffic tools); comfort piloting AI-enabled workflows (e.g., content checks, metadata, smart routing, template generation).
Crisp communication; strong stakeholder management and change leadership.
Bias for action; structured problem-solver; data-driven decision-maker.
Working Model
In office in Bentonville with periodic travel to print partners, agencies, or suppliers as needed.
Fast, standards-driven environment—“super brand standards” with clear decision rights and minimal bureaucracy to enable speed.
At Sam’s Club, we offer competitive pay and benefits. This description includes standard company information and a brief note on eligibility and benefits; details are provided by the recruiter and on One.Walmart as applicable.
The annual salary range for this position is $110,000.00-$220,000.00. Additional compensation includes annual or quarterly performance bonuses where applicable. For information about benefits and eligibility, see One.Walmart.
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and no-tolerance policy regarding illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific plan terms.
For information about PTO, see https://one.walmart.com/notices.
#J-18808-Ljbffr