YouTube Partner Operations Manager, Creator (Fixed-Term Contract) Job at Google

Overview

YouTube Partner Operations Manager, Creator (Fixed-Term Contract)

This is a 12 month fixed-term contract opportunity. This role may be located in our Playa Vista, CA campus. Applicants in Los Angeles County will be considered under the Fair Chance Ordinance and the California Fair Chance Act. By applying you will have an opportunity to share your preferred working location: San Bruno, CA, USA; New York, NY, USA; Los Angeles, CA, USA.

Minimum qualifications: Bachelor’s degree or equivalent practical experience; 2 years of experience in a technical project management or a customer-facing role; experience in project/program management or developing solutions within the Technology or Media industry.

Preferred qualifications: Experience with data analysis (SQL, spreadsheets), evaluating campaign and channel performance; ability to manage multiple time-sensitive projects and drive them to completion with high attention to detail; ability to troubleshoot issues and communicate technical concepts effectively; excellent communication, presentation, planning, and time management skills.

About the Job

As a member of the Partner Operations team, you’ll analyze top issues facing our content creators, work with cross-functional teams to resolve them, and help manage support operations. You’ll engage with creators, surface problems to technical teams, drive analytical insights, and liaise with vendors to provide stellar support, driving reach, satisfaction, and resolution to enhance the YouTube user experience.

As a Partner Operations Manager, you will provide YouTube support to creators and companies across our Creator, Creator 3rd party, Gaming and Shopping verticals. You will become a YouTube product expert, troubleshoot day-to-day issues, identify common partner challenges, and advocate on behalf of partners to cross-functional teams to drive product solutions and process improvements. You will work closely with other partner-facing teams to deliver value-added services that increase partner happiness and growth.

At YouTube, we believe everyone deserves a voice and that the world is a better place when we listen, share, and build community through our stories. We work to give everyone the power to share their story, explore what they love, and connect with others. We move at the speed of culture and solve real problems—together.

The US base salary range for this full-time position is $89,000-$127,000. Salary ranges are determined by role, level, and location. Within the range, pay is influenced by work location and factors including skills, experience, and education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Compensation details listed reflect base salary only and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Provide operational support for partners on the YouTube platform via email and video communication while managing support issues (cases) through a queue.
• Troubleshoot technical issues to maximize partner performance on the platform and serve as a consultant to internal, cross-functional stakeholders on the YouTube product.
• Collaborate with Strategic Partner Managers (SPMs) and Partner Engineers on accounts, in-depth search, business reviews, and insight sharing for partner growth.
• Analyze key metrics using quantitative and qualitative methods to generate actionable insights while identifying opportunities for operational workflow and process improvements.
• Contribute to Partner Operations for YouTube through innovation, efficiency gains, and root cause analysis, streamlining the operational workflow by identifying and eliminating bottlenecks.

Equal Opportunity Google is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See Google’s EEO Policy and EEO is the Law. If you require accommodations, please let us know by completing the Accommodations for Applicants form.