Municipality of Anchorage is hiring: LIBRARY ASSISTANT II - Range 8 / AMEA in An

Overview

Open to the general public and any current Municipal employee. This position is represented by the Anchorage Municipal Employee Association (AMEA) Union and is subject to the provisions of the current agreement between the Municipality of Anchorage and the AMEA.

DEPARTMENT: Library
HOURS OF WORK: Tuesday-Saturday 9:15am to 6:15pm
LOCATION: Muldoon Branch Library, 1251 Muldoon Road, Suite 158, Anchorage 99504
Remote work schedule opportunities may be considered after successful completion of probation, at the discretion of management and with the approval of the department head. Not all positions are eligible for remote work (telecommuting) per P&P 40-40.

To be considered for employment, applicants must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.

Assist the public with the circulation of materials. Help meet the material needs of patrons through circulation: charging, discharging, and library card registration. Provide technology assistance, quick reference assistance by using our Integrated Library System or the Online Public Access Computers. Assist patrons with the Self-Checkout Machines, copiers, our website, databases, and occasionally the Automated Handling System. Provide support to understaffed Library locations and completing special projects. Assist with Library programs both inside and outside the library. Resolve any questions patrons may have regarding their account, accept fines and fees by using the cash register or card reader. Prepare and take bank deposits. Train and assign volunteers. Other duties include emptying book drops, shelving, sorting, answering phones, shipping, and routing materials to other locations. This position is also expected to assist with bus pass sales, voter registration, passport applications, and other revenue generating opportunities. Receive office supplies. Establish and maintain effective relations with coworkers, the public, and vendors. Treat everyone with honesty, respect, and fairness. Assist in APL’s diversity and inclusiveness efforts. Ensure excellent customer service and a positive user experience while being an efficient member of the team. Other duties as assigned.

Responsibilities

• Assist the public with the circulation of materials and related services (charging, discharging, library card registration).
• Provide technology assistance and quick reference help using the library system and online catalogs.
• Assist patrons with Self-Checkout, copiers, website, databases, and occasional Automated Handling System tasks.
• Support understaffed library locations and complete special projects; assist with library programs inside and outside the library.
• Resolve patron questions about accounts; collect fines and fees at cash register or card reader.
• Prepare and take bank deposits; train and assign volunteers.
• Manage auxiliary duties such as emptying book drops, shelving, sorting, answering phones, shipping, and routing materials.
• Assist with bus pass sales, voter registration, passport applications, and other revenue-generating opportunities.
• Establish and maintain effective relations with coworkers, the public, and vendors; support diversity and inclusiveness efforts.

Qualifications

• High school, GED, or the equivalent
• One (1) year of customer service and/or library experience
• Passport Acceptance Agent Certification within six (6) months of hire

Employment and Background Requirements

• Employment is conditional based upon satisfactory completion of a national criminal background investigation.
• The Municipality participates in the U.S. Department of Homeland Security E-Verify Program.
• Background checks include criminal history, verification of education, and dates of employment; fingerprinting may be required with associated fees.
• All required certifications and licenses must remain current for the duration of employment.

Additional Preferences

• Preference will be given to Anchorage Municipal Employees Association (AMEA) employees; successful AMEA candidates may be forwarded to the department before non-AMEA applicants.
• Veterans and National Service considerations per Municipal Personnel Rules; documentation requirements apply.

Application Process

Once an applicant clicks the "Apply" link underneath the header section of a vacancy announcement, they will be directed to the GovernmentJobs website to log into or create an account, review and update their profile, and submit the application. Note: The GovernmentJobs site is not administered by the Municipality of Anchorage. For technical assistance, contact GovernmentJobs support at 1-855-524-5627. For general questions about Municipal vacancy announcements or the employment process, contact the Human Resources Department at (907) 343-4442 during regular business hours.

Equal Employment Opportunity

The MOA is an EO and AA Employer and complies with Title I of the ADA. For information regarding requests for reasonable accommodations under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at (907) 343-4571.