Sr. UX Specialist Lead Job at CGI Technologies and Solutions, Inc. in Baltimore

Sr. UX Specialist Lead

Category: Software Development/ Engineering

Main location: United States, Maryland, Baltimore

Position ID: J1125-0115

Employment Type: Full Time

CGI is in the top 5 largest global IT companies spread across 40 countries with endless opportunities to expand and grow. As a Federal CGI Partner, you have the opportunity to be a shareholder at CGI and join a family of 91,000 CGI Partners strong.

CGI Federal is seeking a Sr. UX Specialist Lead to join a collaborative, high-performing team focused on delivering user-centered design solutions that drive mission success. The ideal candidate is a proactive, detail-oriented professional who thrives in fast‑paced environments, with deep expertise in user research, interaction design, and usability testing. In this role, you will help lead a team responsible for collaborating with stakeholders to define business goals, conduct customer discovery sessions, and create artifacts such as conceptual models, journey maps, personas, and screen prototypes. You will also document user requirements and design recommendations to ensure alignment with user expectations and eliminate pain points.

This position is located in our Baltimore, MD office; however, a hybrid working model is acceptable

Responsibilities

• Derive business processes, analyze user needs, and assist in requirements definition
• Elicit business goals and user needs through stakeholder engagement and discovery sessions
• Lead and manage a multidisciplinary design team, setting priorities, assigning tasks, and ensuring high‑quality, timely deliverables
• Manage and mentor a team of UX/UI designers and researchers, providing guidance, feedback, and support for professional development
• Collaborate with program leadership to define UX success metrics and integrate user feedback into iterative design improvements
• Present design concepts and research findings to stakeholders and leadership, effectively communicating design rationale and user impact
• Create conceptual models, journey maps, personas and scenarios of use
• Develop and refine screen prototypes
• Collaborate with cross‑functional teams—including developers, product owners, and business analysts—to ensure seamless integration of design into agile workflows
• Design and conduct formative user research tests

Required Qualifications

• Ability to obtain and maintain a Public Trust clearance
• Bachelor’s degree and 7 years of relevant professional experience
• 6 years of experience in UX design, with at least 2 years in a lead or supervisory role guiding design teams or cross‑functional project groups
• At least 6 years of experience documenting user requirements, screen designs, and design recommendations
• Minimum of 4 years of experience preparing and presenting findings and recommendations in both small and large group settings
• At least 4 years of experience designing and conducting formative usability tests in both formal and informal settings
• Proven experience leading UX strategy and execution across complex, multi‑stakeholder environments
• Demonstrated ability to mentor and develop junior designers, fostering a collaborative and high‑performing team culture
• Strong oral and written communication skills, with the ability to clearly convey technical topics and interface with the customer on a daily basis
• A digital portfolio of design work is required for consideration

Desired Qualifications / Non‑essential Skills

• Experience using Axure RP and Adobe XD for prototyping
• Familiarity with Pega and/or ServiceNow platforms
• Experience working within Agile/Scrum development environments
• Understanding of responsive design
• Prior experience supporting federal government clients or working in a government consulting environment
• Solid understanding of Section 508 compliance and accessibility standards as they apply to digital design
• Additional UX Certifications such as UX Master Certification (NN/g) or UX Design Immersive (General Assembly) are a plus

Compensation

A reasonable estimate of the current range for this role in the U.S. is $89,600.00 – $194,000.00.

Benefits

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well‑being programs

Legal and Equal Opportunity Statement

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you.