Frostbite
Description & Requirements
Electronic Arts creates next‑level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
Role Summary We are seeking a
Quality Designer
to join
Frostbite . Frostbite is EA's proprietary game engine that provides a unified platform that empowers developers to create hyper‑realistic worlds, intricate gameplay, and lifelike animations with unmatched speed and quality. As a Frostbite Quality Designer on the User and Support Engagement (FUSE) team, you will support our partners across EA, monitor community channels, and analyze feedback to evaluate Frostbite's quality. This is a hybrid remote/in‑office role.
Responsibilities
Primary relationship management for supporting our EA partners
Engage in internal support channels
Liaise between customers and internal development teams
Ensure requests are acknowledged and actioned
Test findings, collaborate with QA, and suggest documentation changes
Understand and participate in quality strategy and meetings
Provide success metrics and feedback
Collaborate on documentation integration
Enhance release quality with data analytics
Your Success
Learn about Frostbite tools and services
Support and troubleshoot customer requests
Provide analytics reports on release quality
Understand Frostbite domains and provide them constructive feedback and insights
Qualifications
5+ years in entertainment software or game development, with at least 2 years of QA experience
Experience in customer‑facing technical/production support
Knowledge of support workflows and practices
Familiarity with data‑driven design and QA strategies
Proficiency with tools such as Jira, PowerBI, and Google Analytics
Compensation And Benefits The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).
Pay Ranges
British Columbia (e.g., Vancouver or Victoria) $75,900 - $105,600 CAD
In British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top‑up to EI/QPIP benefits up to 100 % of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full‑time employees. Certain roles may also be eligible for bonus and equity.
Electronic Arts is an equal‑opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
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Role Summary We are seeking a
Quality Designer
to join
Frostbite . Frostbite is EA's proprietary game engine that provides a unified platform that empowers developers to create hyper‑realistic worlds, intricate gameplay, and lifelike animations with unmatched speed and quality. As a Frostbite Quality Designer on the User and Support Engagement (FUSE) team, you will support our partners across EA, monitor community channels, and analyze feedback to evaluate Frostbite's quality. This is a hybrid remote/in‑office role.
Responsibilities
Primary relationship management for supporting our EA partners
Engage in internal support channels
Liaise between customers and internal development teams
Ensure requests are acknowledged and actioned
Test findings, collaborate with QA, and suggest documentation changes
Understand and participate in quality strategy and meetings
Provide success metrics and feedback
Collaborate on documentation integration
Enhance release quality with data analytics
Your Success
Learn about Frostbite tools and services
Support and troubleshoot customer requests
Provide analytics reports on release quality
Understand Frostbite domains and provide them constructive feedback and insights
Qualifications
5+ years in entertainment software or game development, with at least 2 years of QA experience
Experience in customer‑facing technical/production support
Knowledge of support workflows and practices
Familiarity with data‑driven design and QA strategies
Proficiency with tools such as Jira, PowerBI, and Google Analytics
Compensation And Benefits The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).
Pay Ranges
British Columbia (e.g., Vancouver or Victoria) $75,900 - $105,600 CAD
In British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top‑up to EI/QPIP benefits up to 100 % of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full‑time employees. Certain roles may also be eligible for bonus and equity.
Electronic Arts is an equal‑opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
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