PATIENT SCHEDULER - MU DOC COMMUNICATION CENTER Job at University of Missouri He

PATIENT SCHEDULER - MU DOC COMMUNICATION CENTER

Overview

MU Health Care is looking for a dynamic and proactive individual to join our team as a Patient Access Specialist. The ideal candidate is a natural problem-solver with exceptional communication skills and a passion for providing outstanding customer service. You will thrive in a fast-paced environment, working collaboratively with our healthcare team to ensure seamless patient access and satisfaction.

Responsibilities

• Provide patients with information on providers, directions to locations and special instructions.
• Manage multidisciplinary scheduling across multiple service lines.
• Interview callers to obtain a full understanding of the information being requested.
• Maintain strong working relationships with the healthcare team by promoting teamwork and communication center success.
• Monitor calls and distribute work to team and/or sections for completion of requests/needs.
• Ensure customer satisfaction and maintain the image of MU Health Care.
• Participate in training and observation of new team members; exhibit proactive problem solving skills and monitor patient access metrics and standards, including development and coordination of resolutions to access barriers when necessary.
• Request, prepare and ensure the completeness of the patient medical record and physician orders.
• Demonstrate working knowledge of PC word processing, spreadsheets and applications such as IDX/GE, Cerner, etc., within the introductory period.

Qualifications

Required Qualifications

• High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
• One (1) year of related experience in a medical office, hospital, medical call center, or similar customer service environment.
• Education may be used in lieu of work experience.

Preferred Qualifications

• Additional license/certification requirements as determined by the hiring department.

Work Location & Schedule

WORK LOCATION: Onsite - future opportunity to work REMOTE once trained

Shift: Monday through Friday 8:00 AM to 5:00 PM

Compensation & Benefits

• Base Pay Range: $16.68 - $26.31 per hour, based on experience
• Special Pay: Additional $0.50 per hour until 05/13/2025

About MU Health Care

At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system — the only in mid-Missouri — is home to multiple hospitals, including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital as well as over 90 specialty clinics. Here, you can define your career among our many clinical and nonclinical positions — with growth, opportunity and support every step of the way.

Employee Benefits

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including nine holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more
• See a comprehensive list of benefits here.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.