University of Missouri Health Care
PATIENT SCHEDULER - MU DOC COMMUNICATION CENTER
University of Missouri Health Care, Columbia, Missouri, United States
PATIENT SCHEDULER - MU DOC COMMUNICATION CENTER
Overview
MU Health Care is looking for a dynamic and proactive individual to join our team as a Patient Access Specialist. The ideal candidate is a natural problem-solver with exceptional communication skills and a passion for providing outstanding customer service. You will thrive in a fast-paced environment, working collaboratively with our healthcare team to ensure seamless patient access and satisfaction.
Responsibilities
Provide patients with information on providers, directions to locations and special instructions.
Manage multidisciplinary scheduling across multiple service lines.
Interview callers to obtain a full understanding of the information being requested.
Maintain strong working relationships with the healthcare team by promoting teamwork and communication center success.
Monitor calls and distribute work to team and/or sections for completion of requests/needs.
Ensure customer satisfaction and maintain the image of MU Health Care.
Participate in training and observation of new team members; exhibit proactive problem solving skills and monitor patient access metrics and standards, including development and coordination of resolutions to access barriers when necessary.
Request, prepare and ensure the completeness of the patient medical record and physician orders.
Demonstrate working knowledge of PC word processing, spreadsheets and applications such as IDX/GE, Cerner, etc., within the introductory period.
Qualifications Required Qualifications
High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
One (1) year of related experience in a medical office, hospital, medical call center, or similar customer service environment.
Education may be used in lieu of work experience.
Preferred Qualifications
Additional license/certification requirements as determined by the hiring department.
Work Location & Schedule WORK LOCATION : Onsite - future opportunity to work REMOTE once trained
Shift : Monday through Friday 8:00 AM to 5:00 PM
Compensation & Benefits
Base Pay Range: $16.68 - $26.31 per hour, based on experience
Special Pay: Additional $0.50 per hour until 05/13/2025
About MU Health Care At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine.
Our academic health system — the only in mid-Missouri — is home to multiple hospitals, including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital as well as over 90 specialty clinics. Here, you can define your career among our many clinical and nonclinical positions — with growth, opportunity and support every step of the way.
Employee Benefits
Health, vision and dental insurance coverage starting day one
Generous paid leave and paid time off, including nine holidays
Multiple retirement options, including 100% matching up to 8% and full vesting in three years
Tuition assistance for employees (75%) and immediate family members (50%)
Discounts on cell phone plans, rental cars, gyms, hotels and more
See a comprehensive list of benefits here.
Equal Employment Opportunity The University of Missouri is an Equal Opportunity Employer.
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Responsibilities
Provide patients with information on providers, directions to locations and special instructions.
Manage multidisciplinary scheduling across multiple service lines.
Interview callers to obtain a full understanding of the information being requested.
Maintain strong working relationships with the healthcare team by promoting teamwork and communication center success.
Monitor calls and distribute work to team and/or sections for completion of requests/needs.
Ensure customer satisfaction and maintain the image of MU Health Care.
Participate in training and observation of new team members; exhibit proactive problem solving skills and monitor patient access metrics and standards, including development and coordination of resolutions to access barriers when necessary.
Request, prepare and ensure the completeness of the patient medical record and physician orders.
Demonstrate working knowledge of PC word processing, spreadsheets and applications such as IDX/GE, Cerner, etc., within the introductory period.
Qualifications Required Qualifications
High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
One (1) year of related experience in a medical office, hospital, medical call center, or similar customer service environment.
Education may be used in lieu of work experience.
Preferred Qualifications
Additional license/certification requirements as determined by the hiring department.
Work Location & Schedule WORK LOCATION : Onsite - future opportunity to work REMOTE once trained
Shift : Monday through Friday 8:00 AM to 5:00 PM
Compensation & Benefits
Base Pay Range: $16.68 - $26.31 per hour, based on experience
Special Pay: Additional $0.50 per hour until 05/13/2025
About MU Health Care At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine.
Our academic health system — the only in mid-Missouri — is home to multiple hospitals, including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital as well as over 90 specialty clinics. Here, you can define your career among our many clinical and nonclinical positions — with growth, opportunity and support every step of the way.
Employee Benefits
Health, vision and dental insurance coverage starting day one
Generous paid leave and paid time off, including nine holidays
Multiple retirement options, including 100% matching up to 8% and full vesting in three years
Tuition assistance for employees (75%) and immediate family members (50%)
Discounts on cell phone plans, rental cars, gyms, hotels and more
See a comprehensive list of benefits here.
Equal Employment Opportunity The University of Missouri is an Equal Opportunity Employer.
#J-18808-Ljbffr