TP
Online Advertising Specialist - fluent Romanian Job at TP in Town of Poland
TP, Town of Poland, NY, United States
Join to apply for the Online Advertising Specialist - fluent Romanian role at TP
As an Online Advertising Specialist, you will play a crucial role in delivering high-quality customer service through various channels, including phone, chat, and email for our high-profile Client, who specializes in internet-based searching and video-sharing platforms.
Responsibilities
- Provide high-quality online customer service via phone, chat, and email.
- Deliver efficient troubleshooting and query resolution.
- Identify, qualify, and overcome customer objections.
- Meet deadlines in a fast-paced environment.
- Manage and exceed multiple performance-related targets.
- Participate in ongoing product training and process upskilling.
- Research and develop knowledge of Google Ads and related products.
- Use initiative to identify trends and/or process improvements.
- Demonstrate exceptional proactiveness, seamlessly collaborate with team members, and take full ownership of tasks to drive efficient and successful outcomes.
- Collaborate with the direct manager to resolve customer escalations within the agreed timeline.
Qualifications
- Romanian C1 or higher written and verbal.
- English B2 written and verbal.
- Experience in a fast-paced environment.
- High school diploma or equivalent.
- Strong communicator and active listener.
- Post-graduate or Bachelor's degree is preferred.
- Proficiency in gSuite.
- Experience within a BPO environment.
- Experience in the sales or customer service industry.
Benefits and Logistics
- Remote work – equipment provided. Hybrid from Krakow possible.
- Multisport, private LUX MED Medical Care.
- Refer a Friend Program with additional financial bonuses.
- Relocation support – moving to Poland from another country.
- Unum Corporate Life Insurance.
- Wellness Feel Good program.
- Free access to the language learning platform.
Join us and apply today!