Online Advertising Specialist - fluent Romanian Job at TP in Town of Poland

Join to apply for the Online Advertising Specialist - fluent Romanian role at TP

As an Online Advertising Specialist, you will play a crucial role in delivering high-quality customer service through various channels, including phone, chat, and email for our high-profile Client, who specializes in internet-based searching and video-sharing platforms.

Responsibilities

• Provide high-quality online customer service via phone, chat, and email.
• Deliver efficient troubleshooting and query resolution.
• Identify, qualify, and overcome customer objections.
• Meet deadlines in a fast-paced environment.
• Manage and exceed multiple performance-related targets.
• Participate in ongoing product training and process upskilling.
• Research and develop knowledge of Google Ads and related products.
• Use initiative to identify trends and/or process improvements.
• Demonstrate exceptional proactiveness, seamlessly collaborate with team members, and take full ownership of tasks to drive efficient and successful outcomes.
• Collaborate with the direct manager to resolve customer escalations within the agreed timeline.

Qualifications

• Romanian C1 or higher written and verbal.
• English B2 written and verbal.
• Experience in a fast-paced environment.
• High school diploma or equivalent.
• Strong communicator and active listener.
• Post-graduate or Bachelor's degree is preferred.
• Proficiency in gSuite.
• Experience within a BPO environment.
• Experience in the sales or customer service industry.

Benefits and Logistics

• Remote work – equipment provided. Hybrid from Krakow possible.
• Multisport, private LUX MED Medical Care.
• Refer a Friend Program with additional financial bonuses.
• Relocation support – moving to Poland from another country.
• Unum Corporate Life Insurance.
• Wellness Feel Good program.
• Free access to the language learning platform.

Join us and apply today!