TP
Remote Online Advertising Specialist - Fluent Romanian
TP
Overall Job Purpose
As an Online Advertising Specialist, you will play a crucial role in delivering high‑quality customer service through various channels, including phone, chat, and email for our high‑profile client, who specializes in internet‑based searching and video‑sharing platforms. Your primary responsibilities will include resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction. To excel in this role, you will need to demonstrate proactive problem‑solving skills and continuously strive to meet and exceed performance targets.
This role operates in a dynamic and fast‑paced customer service environment, involving online interactions with customers. You will work closely with a team and receive ongoing training and support to excel in your responsibilities.
Duties and Responsibilities
Provide high-quality online customer service via phone, chat, and email.
Deliver efficient troubleshooting and query resolution.
Identify, qualify, and overcome customer objections.
Meet deadlines in a fast‑paced environment.
Manage and exceed multiple performance‑related targets.
Participate in ongoing product training and process upskilling.
Research and develop knowledge of Google Ads and related products.
Use initiative to identify trends and/or process improvements.
Adhere to and be flexible with internal processes and procedures.
Be open‑minded and willing to accept feedback, whether positive or constructive.
Demonstrate exceptional proactiveness, collaborate seamlessly with team members, and take full ownership of tasks to drive efficient and successful outcomes.
Collaborate with the direct manager to resolve customer escalations within the agreed timeline.
Qualifications
C1 and higher Romanian level, written and verbal, are essential.
B2 English level, written and verbal.
Experience in a fast‑paced environment.
High school diploma or equivalent.
Strong communicator and active listener.
Post‑graduate or Bachelor’s degree preferred.
Proficiency in GSuite.
Experience within a BPO environment.
Experience in the sales or customer service industry.
Competencies that will definitely help you in the role
Understanding the role.
Initiative.
Solution & results‑oriented.
Collaboration & teamwork.
Organizational commitment.
Resilience & adaptability.
Interpersonal skills.
Remote work (equipment provided; hybrid from Krakow optional).
MyBenefit (including Multisport, private LUX MED Medical Care).
Refer a Friend Program with additional financial bonuses.
Relocation support for moves to Poland.
Corporate Life Insurance offer.
Wellness Feel Good program.
Free access to the language learning platform.
Job Details Seniority level: Not applicable.
Employment type: Full‑time.
Job function: Customer Service.
Join us and apply today! Referrals increase your chances of interviewing at TP by 2x.
Get notified about new Online Specialist jobs in Poland.
#J-18808-Ljbffr
Overall Job Purpose
As an Online Advertising Specialist, you will play a crucial role in delivering high‑quality customer service through various channels, including phone, chat, and email for our high‑profile client, who specializes in internet‑based searching and video‑sharing platforms. Your primary responsibilities will include resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction. To excel in this role, you will need to demonstrate proactive problem‑solving skills and continuously strive to meet and exceed performance targets.
This role operates in a dynamic and fast‑paced customer service environment, involving online interactions with customers. You will work closely with a team and receive ongoing training and support to excel in your responsibilities.
Duties and Responsibilities
Provide high-quality online customer service via phone, chat, and email.
Deliver efficient troubleshooting and query resolution.
Identify, qualify, and overcome customer objections.
Meet deadlines in a fast‑paced environment.
Manage and exceed multiple performance‑related targets.
Participate in ongoing product training and process upskilling.
Research and develop knowledge of Google Ads and related products.
Use initiative to identify trends and/or process improvements.
Adhere to and be flexible with internal processes and procedures.
Be open‑minded and willing to accept feedback, whether positive or constructive.
Demonstrate exceptional proactiveness, collaborate seamlessly with team members, and take full ownership of tasks to drive efficient and successful outcomes.
Collaborate with the direct manager to resolve customer escalations within the agreed timeline.
Qualifications
C1 and higher Romanian level, written and verbal, are essential.
B2 English level, written and verbal.
Experience in a fast‑paced environment.
High school diploma or equivalent.
Strong communicator and active listener.
Post‑graduate or Bachelor’s degree preferred.
Proficiency in GSuite.
Experience within a BPO environment.
Experience in the sales or customer service industry.
Competencies that will definitely help you in the role
Understanding the role.
Initiative.
Solution & results‑oriented.
Collaboration & teamwork.
Organizational commitment.
Resilience & adaptability.
Interpersonal skills.
Remote work (equipment provided; hybrid from Krakow optional).
MyBenefit (including Multisport, private LUX MED Medical Care).
Refer a Friend Program with additional financial bonuses.
Relocation support for moves to Poland.
Corporate Life Insurance offer.
Wellness Feel Good program.
Free access to the language learning platform.
Job Details Seniority level: Not applicable.
Employment type: Full‑time.
Job function: Customer Service.
Join us and apply today! Referrals increase your chances of interviewing at TP by 2x.
Get notified about new Online Specialist jobs in Poland.
#J-18808-Ljbffr