Copy of Audio Visual Tier II Support Field Technician Job at EOS IT Solutions in

Audio Visual Tier II Support Field Technician

Join to apply for the Audio Visual Tier II Support Field Technician role at EOS IT Solutions. EOS IT Solutions is a Global Technology and Logistics company providing Collaboration and Business IT Support services to some of the world’s largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture, prioritizing customer satisfaction and commitment to superior quality service while investing in and supporting our partners and employees.

What You Will Do

The AV Tier 2 Field Tech (Escalations Technician II) supports Tier 2 video conferencing equipment and provides ongoing technical support to clients. Responsibilities include resolving issues related to in-room technology, AV/VC equipment failure, physical malfunctions, and software configurations. The role conducts root cause analyses to improve processes and trend recurring issues, providing Level‑2 support.

• Requires up to 60‑70% travel.

Key Responsibilities

• On‑site technician capable of fixing 99% of issues in rooms.
• Configure endpoints and infrastructure.
• Prepare room audits to ensure technology operates at optimum level.
• Perform preventative maintenance to keep equipment and rooms ready.
• Identify and replace defective or failed equipment.
• Conduct on‑site user acceptance testing.
• Install software upgrades.
• Provide strong client‑level support with a focus on de‑escalation.
• Perform break‑fix tasks within SLA response windows.
• Build partnerships with local help desks, facilities, events, and executive support teams.
• Deliver white‑glove support for C‑suite and high‑level management.
• Offer VC support for high‑profile events with network‑related escalations.
• Maintain up‑to‑date knowledge of industry‑standard hardware and proprietary tools.
• Travel to customer sites as required.

Must Have Skills

Experience with audio visual troubleshooting, maintenance, and signal flow.

Essential Criteria

• Self‑motivated and accountable in a fast‑paced, independent environment.
• Creative and methodical approach to technical issues.
• Technical knowledge of Cisco, Crestron, Extron, Biamp, Shure, Clearone, QSC, and other AV/VC hardware and signal flow.
• Ability to read and understand plans and perform required configurations.
• Strong interpersonal, customer service, and conflict resolution skills.
• Willingness to learn and adapt to client culture.
• Independent and team collaboration skills.
• Critical thinking and problem‑solving ability.
• Flexibility and adaptability to changing hours of work.
• Physical capability to lift large/heavy objects and perform integration/maintenance tasks.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite candidates regardless of gender, gender identity, gender reassignment, age, religious or philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non‑merit factors.

The EOS pay range for this job is a guideline only and is not a guarantee of compensation. Additional factors considered include responsibilities, experience, education, knowledge, skills, and abilities, internal equity, market data, and applicable laws.

Salary

$62,000—$82,000 USD

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Design, Art/Creative, and Information Technology

Industries

IT Services and IT Consulting