Copy of Audio Visual Tier II Support Field Technician Job at EOS IT Solutions in

Copy of Audio Visual Tier II Support Field Technician

Eos IT Solutions is a global technology and logistics company, providing collaboration and business IT support services to some of the world’s largest industry leaders. We deliver forward‑thinking solutions based on multi‑domain architecture and place customer satisfaction and superior quality of service at the top of our priorities.

What You Will Do

The AV Tier 2 Field Technician (IT Support) will support Tier 2 video‑conferencing equipment and provide ongoing technical assistance to a wide array of clients. The role requires resolving issues related to in‑room technology, AV/VC equipment failure, physical malfunctions, and software configurations while conducting root‑cause analyses to improve processes.

• Travel up to 60‑70% to client sites.

Key Responsibilities

• On‑site technician capable of fixing 99% of issues in rooms.
• Configure endpoints and infrastructure.
• Prepare room audits ensuring optimal technology performance.
• Perform preventative maintenance to keep equipment ready for use.
• Identify defective or failed equipment and provide solutions.
• Conduct on‑site user acceptance testing and install software upgrades.
• Provide strong client‑level support with a predisposition to de‑escalate technical failures.
• Handle break‑fix tasks within target service‑level agreement response windows.
• Build partnerships with local help desk, facilities, events, executive support, and executive assistants.
• Offer white‑glove technical support for C‑suite and high‑profile staff.
• Focus on VC support for high‑profile events and network‑related call escalations.
• Maintain up‑to‑date knowledge of industry standard hardware and proprietary tools.
• Travel up to 65% to customer sites as required.

Must Have Experience

Audio‑visual troubleshooting, maintenance, and signal flow expertise.

Essential Criteria

• Self‑motivated and accountable in a fast‑paced, independent environment.
• Creative andical thinking in technical problem evaluation.
• Technical skills in Cisco, Crestron, Extron, Biamp, Shure, ClearOne, QSC, and other AV/VC hardware and signal flow.
• Ability to read and understand technical plans and perform required configurations.
• Strong interpersonal, customer service, and conflict‑resolution skills.
• Willingness to learn and adapt to client culture.
• Ability to work independently and with a team.
• Critical thinking and problem‑solving ability.
• Flexibility to adapt to change and variable work hours to meet customer needs.
• Physical capability to lift large/heavy objects and perform maintenance tasks.

Diversity & Inclusion

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal‑opportunity employer. We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religion or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non‑merit factors.

Pay Range

$62,000 — $82,000 USD