Media Operations Manager Job at Media Mogul in Chicago

Location: Hybrid - Chicago preferred or New York

About the Role:

Media Mogul is seeking a Media Operations Manager to join our growing team. This role is hybrid, with Chicago as the preferred location.

As a Media Operations Manager, you will work directly on the strategy, day-to-day execution, and ongoing management of client media campaigns across a variety of industries. This is a hands‑on role where you’ll be responsible for building, trafficking, monitoring, and optimizing campaigns to ensure performance goals are met.

You’ll also provide clients with ongoing support and insights, helping them understand results and best practices across media channels. In addition, you’ll collaborate closely with cross-functional teams, including Data Analytics & Product, Business Development, Media Operations, and Finance to ensure smooth campaign delivery and high-quality client service.

Key Responsibilities:

• Build, traffic, and manage campaigns across social and programmatic (Google platforms is a plus)
• Identify and recommend relevant media opportunities for current clients within budget, as well as potential upsell opportunities
• Manage day-to-day communication with clients and vendors, including real-time reporting, campaign recommendations, execution, and reconciliation of media plans
• Oversee real-time campaign management, optimization, and cross-channel reporting (digital and traditional)
• Provide ongoing performance reporting, insights, and measurement across marketing channels
• Maintain key performance metrics while ensuring accuracy in reporting and recommendations
• Maximize campaign budgets through efficient vendor negotiations and strong stewardship
• Train and onboard new account coordinators on media platforms
• Mentor junior team members in applying best practices and identifying process improvements
• Support the implementation and adoption of media management tools and software
• Collaborate with internal teams (Data Science, Business Development, Media Operations) to ensure seamless campaign delivery
• Gain and apply fluency in traditional media planning and buying to support fully integrated media strategies
• Perform other duties as assigned by management

Who You Are:

Experience, Education & Certification:

• 2–3 years in digital/traditional media or agency account management
• Bachelor’s degree Marketing or related field required
• Certifications such as TTD, Meta Blueprint and Google Ads is a plus

Leadership & Strategic Thinking:

• A self-starting leader who drives innovation, formulates plans, achieves vision, and inspires the team
• Comfortable taking calculated risks, can pivot quickly, and isn’t afraid to challenge the status quo to deliver results
• Leads by example, articulates strategic vision, and can assist the team in campaign setup, execution, and optimization

Analytical skills:

• Comfortable with performance metrics, reporting, and optimization
• Highly analytical with strong reporting and operational skills, specifically related to media planning and buying
• Excellent problem-solver with a solid understanding of statistics, analytics, and campaign performance

Soft Skills & Personal Qualities:

• Exceptional interpersonal and communication skills, able to interact effectively with clients, internal management, and team members at all levels
• Strong project management skills with the ability to establish and adhere to roles, responsibilities, and actionable timelines for all deliverables
• Self-motivated, proactive, and maintains a positive "can-do" attitude with the ability to thrive in a fast-paced, dynamic startup environment
• Comfortable with ambiguity and changing priorities; able to pivot quickly and adapt to evolving business needs
• Passionate about the media and advertising industry and eager to stay on top of trends and innovations

Technical skills:

• Social media ad platforms, programmatic DSPs, or other media management systems & tools
• Proficient in Microsoft Office and experienced with major industry tools and channels, including programmatic platforms, Google Analytics, Facebook/Instagram, YouTube, Video, Connected TV, Native, 3rd party ad servers, and more
• In-depth knowledge of campaign tracking, pixel implementation, and creative trafficking
• Experience with project management tools such as Asana a plus

Why This Role Matters:

By embodying our pillars of ACCONTABILITY, INNOVATION, TEAMWORK, PROACTIVITY, and CUSTOMER OBSESSION you will directly contribute to agency growth through:

• Creating integrated, data-driven campaign strategies that maximize client ROI across traditional and digital channels while building lasting client relationships
• Developing innovative cross-platform approaches that adapt to evolving media landscapes and emerging opportunities in social, programmatic, and connected TV
• Proactively identifying growth opportunities for current clients through strategic upselling and budget optimization, directly contributing to agency revenue expansion
• Strengthening our client service excellence by mentoring junior talent and implementing process improvements that scale our account management capabilities

You will have the opportunity to help shape this role while sharing knowledge across teams and contributing to our company's forward-thinking culture.

We have already seen tremendous growth, but we are still early on in our journey. If you are ambitious, have an analytical mindset, and are passionate about making a significant impact in redefining the future of marketing while driving Media Mogul's continued success, we are excited to hear from you.