Lithuanian Speaking Customer Support for Music Streaming Platform Department

Mercier Consultancy is thrilled to announce an opening for a Lithuanian Speaking Customer Support Representative for our Client's Music Streaming Platform Department! In this key entry level role, you will be the frontline support for our Lithuanian-speaking users, assisting them with their inquiries and enhancing their overall experience on our music streaming platform. Your language skills and passion for music will be instrumental in delivering exceptional customer service. This position is ideal for individuals who love music and are dedicated to helping others. You will work in a vibrant environment that values creativity and customer satisfaction. Responsibilities

Address customer inquiries in Lithuanian via email, phone, and chat Provide assistance regarding account issues, playlist creation, and streaming functionalities Document customer interactions and resolutions accurately in our CRM system Collaborate with technical teams to resolve more complex user issues Share insights from customer feedback to aid in service improvement Engage in training sessions to keep up-to-date with platform features and enhancements Fluency in Lithuanian and English, both written and verbal Prior experience in customer support, ideally in the music or technology sectors Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail A customer-centric mindset with a commitment to providing high-quality service Ability to multitask and manage inquiries in a fast-paced environment Familiarity with customer support tools and software Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Free Greek Course More Benefits and Discounts And More...

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