Mercier Consultancy
Portuguese Speaking Customer Support for Music Streaming Platform Department
Mercier Consultancy, Frankfort, Kentucky, United States
Mercier Consultancy is thrilled to announce an opening for a Portuguese Speaking Customer Support Representative within our Client's Music Streaming Platform Department! In this engaging Junior role, you will serve as the primary liaison for our Portuguese-speaking users, assisting them with their inquiries and ensuring a seamless music streaming experience. Your fluency in Portuguese will be essential in providing tailored support to our users.
This position is ideal for individuals who are passionate about music and dedicated to delivering top-notch customer service. If you thrive in a vibrant environment and love helping others, we would love to hear from you!
Responsibilities
Respond to customer inquiries in Portuguese via email, phone, and chat Assist users with questions about account management, playlists, and music streaming features Document customer interactions and solutions in our CRM system Collaborate with internal teams to resolve user issues and enhance service delivery Provide insights and product information to enhance the user experience Gather user feedback to improve services and report trends Participate in ongoing training to stay informed about product features and best practices Fluency in Portuguese and English, both written and verbal Previous experience in customer support, preferably in the music or entertainment industry Excellent communication and interpersonal skills Strong problem-solving skills and attention to detail A proactive approach to ensuring customer satisfaction Ability to manage multiple inquiries simultaneously in a fast-paced environment Familiarity with customer support tools and technologies Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Free Greek Course More Benefits and Discounts And More...
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Respond to customer inquiries in Portuguese via email, phone, and chat Assist users with questions about account management, playlists, and music streaming features Document customer interactions and solutions in our CRM system Collaborate with internal teams to resolve user issues and enhance service delivery Provide insights and product information to enhance the user experience Gather user feedback to improve services and report trends Participate in ongoing training to stay informed about product features and best practices Fluency in Portuguese and English, both written and verbal Previous experience in customer support, preferably in the music or entertainment industry Excellent communication and interpersonal skills Strong problem-solving skills and attention to detail A proactive approach to ensuring customer satisfaction Ability to manage multiple inquiries simultaneously in a fast-paced environment Familiarity with customer support tools and technologies Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Free Greek Course More Benefits and Discounts And More...
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