Yuma County
This position is advertised from the minimum to the mid-point hourly rate. Salary will be determined on education and experience at the time of offer.
Applications are sought on behalf of the Sheriff's Office in Yuma County. Yuma County Human Resources does not review any applications submitted for this position. All applications are forwarded to Sheriff's Office in Yuma County.
NATURE OF WORK: Under close supervision, performs technical work of moderate difficulty in public safety communications; this position has department-specific responsibility.
(Illustrative Only)
Operates fixed base communications equipment, including computer-aided dispatch (CAD) system, 911 system, telephones, multi-channel radio, TDD (text telephone device for hearing/speech impaired), numerous computer databases and maps; answers incoming emergency and non-emergency calls; interviews callers and gathers details; prioritizes calls for service and determines appropriate personnel to respond; calms and counsels distraught and irate callers in emergency situations; dispatches emergency responders and relays pertinent information to law enforcement personnel in a factual and concise manner; monitors radio channels and provides immediate assistance; maintains status and awareness of Sheriff’s patrol units and monitors alarms; tracks the location and activities of all officers on duty; logs messages transmitted and received; enters all emergency assistance calls into the CAD incident logs; inputs and updates information into NCIC computer systems; retrieves information from automated files for database checks; composes, sends, and receives messages via criminal justice computer systems; operates and maintains telephone recording systems; follows departmental policies and procedures; notifies other agencies and administration on critical incidents; reads and interprets maps to assist in locating geographical areas; performs clerical tasks; maintains security and confidentiality of sensitive information; and performs other duties as assigned.
Requirements include a High School Diploma or GED, six months of customer service or clerical experience, or an equivalent combination; preferred keying skill of at least 40 wpm; and certification in ACJIS and NCIC within six months of appointment.
ADDITIONAL REQUIREMENTS: This role may require passing a background check, polygraph, and drug test; valid driver’s license; and ability to work all shifts, including holidays and weekends.
Note:
The hourly rate was revised effective 3/4/24.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of:
County policies, Sheriff’s policies, laws governing dispatch, communication equipment, local geography, and business English.
Skills in:
Prioritizing information, multitasking under pressure, clear communication, map reading, operating communication equipment, and record keeping.
Ability to:
Enter data accurately and quickly, retain information, work under stress, maintain confidentiality, exercise judgment, work independently, establish effective relationships, follow instructions, and communicate effectively.
WORK ENVIRONMENT/PHYSICAL DEMANDS: Work is performed in a fast-paced, high-volume call center environment; requires shift work including nights, holidays, and weekends; involves prolonged sitting, occasional physical activity, and operation of various communication and computer equipment; may require travel for training or meetings. Random drug testing may be conducted.
EOE/AA/ADAAA/M/F/V/D DRUG FREE WORKPLACE
#J-18808-Ljbffr
Applications are sought on behalf of the Sheriff's Office in Yuma County. Yuma County Human Resources does not review any applications submitted for this position. All applications are forwarded to Sheriff's Office in Yuma County.
NATURE OF WORK: Under close supervision, performs technical work of moderate difficulty in public safety communications; this position has department-specific responsibility.
(Illustrative Only)
Operates fixed base communications equipment, including computer-aided dispatch (CAD) system, 911 system, telephones, multi-channel radio, TDD (text telephone device for hearing/speech impaired), numerous computer databases and maps; answers incoming emergency and non-emergency calls; interviews callers and gathers details; prioritizes calls for service and determines appropriate personnel to respond; calms and counsels distraught and irate callers in emergency situations; dispatches emergency responders and relays pertinent information to law enforcement personnel in a factual and concise manner; monitors radio channels and provides immediate assistance; maintains status and awareness of Sheriff’s patrol units and monitors alarms; tracks the location and activities of all officers on duty; logs messages transmitted and received; enters all emergency assistance calls into the CAD incident logs; inputs and updates information into NCIC computer systems; retrieves information from automated files for database checks; composes, sends, and receives messages via criminal justice computer systems; operates and maintains telephone recording systems; follows departmental policies and procedures; notifies other agencies and administration on critical incidents; reads and interprets maps to assist in locating geographical areas; performs clerical tasks; maintains security and confidentiality of sensitive information; and performs other duties as assigned.
Requirements include a High School Diploma or GED, six months of customer service or clerical experience, or an equivalent combination; preferred keying skill of at least 40 wpm; and certification in ACJIS and NCIC within six months of appointment.
ADDITIONAL REQUIREMENTS: This role may require passing a background check, polygraph, and drug test; valid driver’s license; and ability to work all shifts, including holidays and weekends.
Note:
The hourly rate was revised effective 3/4/24.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of:
County policies, Sheriff’s policies, laws governing dispatch, communication equipment, local geography, and business English.
Skills in:
Prioritizing information, multitasking under pressure, clear communication, map reading, operating communication equipment, and record keeping.
Ability to:
Enter data accurately and quickly, retain information, work under stress, maintain confidentiality, exercise judgment, work independently, establish effective relationships, follow instructions, and communicate effectively.
WORK ENVIRONMENT/PHYSICAL DEMANDS: Work is performed in a fast-paced, high-volume call center environment; requires shift work including nights, holidays, and weekends; involves prolonged sitting, occasional physical activity, and operation of various communication and computer equipment; may require travel for training or meetings. Random drug testing may be conducted.
EOE/AA/ADAAA/M/F/V/D DRUG FREE WORKPLACE
#J-18808-Ljbffr