Panther Residential Management
Community Manager-Lease-up
Panther Residential Management, Charlotte, North Carolina, United States, 28245
Overview
Join to apply for the
Community Manager-Lease-up
role at
Panther Residential Management . We are looking to hire a dynamic leader with at least 3 years of lease-up experience to lease up and manage this under development class A community. Prior lease-up experience is required. Entrata experience is a plus. Summary The focus of this position is to manage this newer development in the most efficient and profitable manner possible given existing market conditions, consistent with the goals and objectives of the company and community owners by performing the following duties. Responsibilities
Manages a high quality on-site staff through implementation of effective recruitment, training, motivation and development programs. Directs efforts to ensure all purchasing guidelines are followed including timely entry of purchase orders and approval of invoices. Ensures administrative associates achieve the highest standards regarding shopping report scores. Enforces resident retention and service request follow-up programs. Implements and monitors effective lease renewal programs. Monitors an effective preventative maintenance program to monitor service request turnaround and ensures the responsiveness of the maintenance staff. Ensures that an adequate number of units are market ready. Promotes and teaches safe work practices among on-site staff and ensures all safety programs are implemented and followed. Maintains product knowledge of the community and competitive communities through consistent evaluation of market conditions and trends; ensures leasing staff develops similar knowledge. Directs efforts to implement sales and marketing plans, which effectively maximize rental income and achieve high occupancy. Shows, leases, and moves in prospective residents. Achieves the highest possible net operating income through the implementation of effective cost control and revenue improvement programs. Establishes and implements leasing goals, while monitoring an effective lease expiration program. Evaluates and recommends changes on rent/pricing strategies, and ensures websites and printed material are accurate and updated. Analyzes operational information for impact on NOI, identifies trends and recommends appropriate strategies and adjustments. Maximizes rental income while minimizing expenses through effective planning and control. Develops yearly operating budgets/forecasts and sales/marketing plans; accurately prepares and conveys all operational and financial data to the Regional Manager in a timely manner. Works with the owners to identify community goals and objectives; be responsive and receptive to owners' needs, goals, and objectives. Monitors all income, including delinquencies; ensures timely receipt and reconciliation of rent collections and compliance with landlord/resident statutes. Analyzes and evaluates monthly/quarterly financial statements; writes clear and concise owner’s reports to substantiate the analysis. Participates in company training classes and meetings as required. Assists regional manager with management functions, new community transitions and other responsibilities as required. Communicates effectively with staff to ensure compliance with Panther Residential Management standards and with other associates to ensure cooperation between departments. Ensures written communication to residents is professional and timely; conducts productive meetings and manages resident expectations. Performs and documents associate evaluations, including performance reviews and corrective action when needed; manages staffing schedules in line with community needs. Provides training and motivation to leasing staff and coordinates group training sessions as needed. Assists and ensures all customer complaints are handled promptly and appropriately. Ensures timely completion of salary, bonus, and compensation paperwork and adherence to payroll and overtime standards. Ensures accurate submission of all corporate reporting lease and bond paperwork with required approvals. Understands and operates the company’s software programs; ensures staff is properly trained in the respective programs for their positions. Ensures property physicals are maintained in an attractive condition and all safety programs are followed. Adheres to company standards for screening residency applicants and to Panther Residential Management Standard Operating Procedures. Supervisory and Competencies
Supervisory Responsibilities:
Responsible for the overall direction, coordination, and evaluation of the property(s). Conducts interviewing, hiring, and training; plans, assigns, and directs work; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems. Competencies:
Intellectual, Technical Skills, Interpersonal, Leadership, Organization, Self-Management. See below for detailed competencies. Competencies details
Intellectual: Problem Solving; Technical Skills. Interpersonal: Customer Service; Interpersonal Skills; Oral Communication; Written Communication; Teamwork. Leadership: Leadership; Managing People; Quality Management. Organization: Business Acumen; Cost Consciousness; Diversity; Ethics; Organizational Support. Self-Management: Planning/Organizing; Professionalism; Quality; Quantity; Safety and Security; Adaptability; Attendance/Punctuality; Dependability; Initiative; Innovation. Benefits
Health, Dental & Vision insurance offered after 30 days of employment Company paid Group Life Insurance and Short Term Disability Voluntary AD&D Insurance and Long-Term Disability 401(k) with Company match after 6 months of employment 15 days of PTO/2 Personal Days 7 Observed/Paid Holidays Company provided apparel/uniforms Requirements
Qualifications: Education And/Or Experience: High school diploma or GED; minimum of two years’ experience in residential property management or a related field. Language Skills: Ability to read and interpret documents; write routine reports; and speak effectively before groups. Mathematical Skills: Basic arithmetic, rates, ratios, and percent; ability to interpret graphs. Reasoning Ability: Apply common sense understanding; problem solving in standardized situations. Computer Skills: Proficiency with common software; knowledge of Onesite highly desirable. Certificates, Licenses, Registrations: Valid driver license and acceptable motor vehicle record. Other Skills and Abilities: Ability to understand and perform on-site resident management software functions. Other Qualifications: Must be able to work any day of the week; overtime may be required; on-call as scheduled; travel may be required; commitment to professional development. Physical Demands and Work Environment
The physical demands and work environment are described, including lifting up to 25 pounds and typical moderate noise levels. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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Join to apply for the
Community Manager-Lease-up
role at
Panther Residential Management . We are looking to hire a dynamic leader with at least 3 years of lease-up experience to lease up and manage this under development class A community. Prior lease-up experience is required. Entrata experience is a plus. Summary The focus of this position is to manage this newer development in the most efficient and profitable manner possible given existing market conditions, consistent with the goals and objectives of the company and community owners by performing the following duties. Responsibilities
Manages a high quality on-site staff through implementation of effective recruitment, training, motivation and development programs. Directs efforts to ensure all purchasing guidelines are followed including timely entry of purchase orders and approval of invoices. Ensures administrative associates achieve the highest standards regarding shopping report scores. Enforces resident retention and service request follow-up programs. Implements and monitors effective lease renewal programs. Monitors an effective preventative maintenance program to monitor service request turnaround and ensures the responsiveness of the maintenance staff. Ensures that an adequate number of units are market ready. Promotes and teaches safe work practices among on-site staff and ensures all safety programs are implemented and followed. Maintains product knowledge of the community and competitive communities through consistent evaluation of market conditions and trends; ensures leasing staff develops similar knowledge. Directs efforts to implement sales and marketing plans, which effectively maximize rental income and achieve high occupancy. Shows, leases, and moves in prospective residents. Achieves the highest possible net operating income through the implementation of effective cost control and revenue improvement programs. Establishes and implements leasing goals, while monitoring an effective lease expiration program. Evaluates and recommends changes on rent/pricing strategies, and ensures websites and printed material are accurate and updated. Analyzes operational information for impact on NOI, identifies trends and recommends appropriate strategies and adjustments. Maximizes rental income while minimizing expenses through effective planning and control. Develops yearly operating budgets/forecasts and sales/marketing plans; accurately prepares and conveys all operational and financial data to the Regional Manager in a timely manner. Works with the owners to identify community goals and objectives; be responsive and receptive to owners' needs, goals, and objectives. Monitors all income, including delinquencies; ensures timely receipt and reconciliation of rent collections and compliance with landlord/resident statutes. Analyzes and evaluates monthly/quarterly financial statements; writes clear and concise owner’s reports to substantiate the analysis. Participates in company training classes and meetings as required. Assists regional manager with management functions, new community transitions and other responsibilities as required. Communicates effectively with staff to ensure compliance with Panther Residential Management standards and with other associates to ensure cooperation between departments. Ensures written communication to residents is professional and timely; conducts productive meetings and manages resident expectations. Performs and documents associate evaluations, including performance reviews and corrective action when needed; manages staffing schedules in line with community needs. Provides training and motivation to leasing staff and coordinates group training sessions as needed. Assists and ensures all customer complaints are handled promptly and appropriately. Ensures timely completion of salary, bonus, and compensation paperwork and adherence to payroll and overtime standards. Ensures accurate submission of all corporate reporting lease and bond paperwork with required approvals. Understands and operates the company’s software programs; ensures staff is properly trained in the respective programs for their positions. Ensures property physicals are maintained in an attractive condition and all safety programs are followed. Adheres to company standards for screening residency applicants and to Panther Residential Management Standard Operating Procedures. Supervisory and Competencies
Supervisory Responsibilities:
Responsible for the overall direction, coordination, and evaluation of the property(s). Conducts interviewing, hiring, and training; plans, assigns, and directs work; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems. Competencies:
Intellectual, Technical Skills, Interpersonal, Leadership, Organization, Self-Management. See below for detailed competencies. Competencies details
Intellectual: Problem Solving; Technical Skills. Interpersonal: Customer Service; Interpersonal Skills; Oral Communication; Written Communication; Teamwork. Leadership: Leadership; Managing People; Quality Management. Organization: Business Acumen; Cost Consciousness; Diversity; Ethics; Organizational Support. Self-Management: Planning/Organizing; Professionalism; Quality; Quantity; Safety and Security; Adaptability; Attendance/Punctuality; Dependability; Initiative; Innovation. Benefits
Health, Dental & Vision insurance offered after 30 days of employment Company paid Group Life Insurance and Short Term Disability Voluntary AD&D Insurance and Long-Term Disability 401(k) with Company match after 6 months of employment 15 days of PTO/2 Personal Days 7 Observed/Paid Holidays Company provided apparel/uniforms Requirements
Qualifications: Education And/Or Experience: High school diploma or GED; minimum of two years’ experience in residential property management or a related field. Language Skills: Ability to read and interpret documents; write routine reports; and speak effectively before groups. Mathematical Skills: Basic arithmetic, rates, ratios, and percent; ability to interpret graphs. Reasoning Ability: Apply common sense understanding; problem solving in standardized situations. Computer Skills: Proficiency with common software; knowledge of Onesite highly desirable. Certificates, Licenses, Registrations: Valid driver license and acceptable motor vehicle record. Other Skills and Abilities: Ability to understand and perform on-site resident management software functions. Other Qualifications: Must be able to work any day of the week; overtime may be required; on-call as scheduled; travel may be required; commitment to professional development. Physical Demands and Work Environment
The physical demands and work environment are described, including lifting up to 25 pounds and typical moderate noise levels. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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