Video Teller Machine Representative Job at Maine Community Bank in Westbrook

Job Summary: Responsible for assisting customers via Video Teller Machines, completing a variety of teller transactions, providing expert customer service, participating in sales initiatives, and ensuring operational compliance. Also supports other Customer Service Center functions, as needed.

Department: Customer Service Center

Reports to: Customer Service Center Manager

Job Type: Full-time

FLSA: Non-Exempt

Last Modified: 11.20.24

Essential Functions

• Provide a variety of teller functions for customers through the Video Teller Machine.
• Deliver professional, courteous, and efficient service to all internal and external customers in alignment with our brand and service standards.
• Identify opportunities to refer products, services, or other lines of business and/or vendors that may meet customer needs.
• Support sales goals and participate in activities designed to meet assigned goals.
• Maintain strong knowledge of the Bank’s products and services and recognize customer needs.
• Remain knowledgeable about resources to assist customers’ financial needs.
• Maintain privacy and integrity of customer information.
• Ensure compliance with Federal and State banking regulations and adhere to Bank policies, procedures, and information security.
• Maintain a professional workspace environment, both remote and in‑office.
• Perform in‑branch consumer OLB set‑ups and call‑backs.
• Purge inactive OLB & Bill Pay customers.
• Activate tokens.
• Review closed‑account reports and remove OLB & Bill Pay access.
• Process credit card payments accurately.
• Perform other duties as assigned.

Skills, Experience, and Training Required

• Excellent customer service skills.
• Completed or scheduled Product Knowledge class.
• Excellent communication skills and professionalism in a video environment.
• High school diploma or equivalent and a minimum of 1 year of experience in a similar customer service and/or sales position; or an equivalent combination of education and experience.
• Previous banking experience preferred.
• Strong working knowledge of Microsoft Office.
• Highly adaptable to various tasks requiring accuracy, flexibility, and a high degree of confidentiality.
• A demonstrated ability to prioritize and accomplish varied tasks.
• Strong attention to detail and organizational skills.
• Demonstrated ability to work independently with sound judgment and decision‑making skills.

Physical Requirements and Working Conditions

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds on a regular basis.
• Workspaces are generally comfortable and pleasant.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Finance and Sales

Industries

Banking