Maine Community Bank
Job Summary:
Responsible for assisting customers via Video Teller Machines, completing a variety of teller transactions, providing expert customer service, participating in sales initiatives, and ensuring operational compliance. Also supports other Customer Service Center functions, as needed.
Department:
Customer Service Center
Reports to:
Customer Service Center Manager
Job Type:
Full-time
FLSA:
Non-Exempt
Last Modified:
11.20.24
Essential Functions
Provide a variety of teller functions for customers through the Video Teller Machine.
Deliver professional, courteous, and efficient service to all internal and external customers in alignment with our brand and service standards.
Identify opportunities to refer products, services, or other lines of business and/or vendors that may meet customer needs.
Support sales goals and participate in activities designed to meet assigned goals.
Maintain strong knowledge of the Bank’s products and services and recognize customer needs.
Remain knowledgeable about resources to assist customers’ financial needs.
Maintain privacy and integrity of customer information.
Ensure compliance with Federal and State banking regulations and adhere to Bank policies, procedures, and information security.
Maintain a professional workspace environment, both remote and in‑office.
Perform in‑branch consumer OLB set‑ups and call‑backs.
Purge inactive OLB & Bill Pay customers.
Activate tokens.
Review closed‑account reports and remove OLB & Bill Pay access.
Process credit card payments accurately.
Perform other duties as assigned.
Skills, Experience, and Training Required
Excellent customer service skills.
Completed or scheduled Product Knowledge class.
Excellent communication skills and professionalism in a video environment.
High school diploma or equivalent and a minimum of 1 year of experience in a similar customer service and/or sales position; or an equivalent combination of education and experience.
Previous banking experience preferred.
Strong working knowledge of Microsoft Office.
Highly adaptable to various tasks requiring accuracy, flexibility, and a high degree of confidentiality.
A demonstrated ability to prioritize and accomplish varied tasks.
Strong attention to detail and organizational skills.
Demonstrated ability to work independently with sound judgment and decision‑making skills.
Physical Requirements and Working Conditions
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds on a regular basis.
Workspaces are generally comfortable and pleasant.
Seniority Level Entry level
Employment Type Full‑time
Job Function Finance and Sales
Industries Banking
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Responsible for assisting customers via Video Teller Machines, completing a variety of teller transactions, providing expert customer service, participating in sales initiatives, and ensuring operational compliance. Also supports other Customer Service Center functions, as needed.
Department:
Customer Service Center
Reports to:
Customer Service Center Manager
Job Type:
Full-time
FLSA:
Non-Exempt
Last Modified:
11.20.24
Essential Functions
Provide a variety of teller functions for customers through the Video Teller Machine.
Deliver professional, courteous, and efficient service to all internal and external customers in alignment with our brand and service standards.
Identify opportunities to refer products, services, or other lines of business and/or vendors that may meet customer needs.
Support sales goals and participate in activities designed to meet assigned goals.
Maintain strong knowledge of the Bank’s products and services and recognize customer needs.
Remain knowledgeable about resources to assist customers’ financial needs.
Maintain privacy and integrity of customer information.
Ensure compliance with Federal and State banking regulations and adhere to Bank policies, procedures, and information security.
Maintain a professional workspace environment, both remote and in‑office.
Perform in‑branch consumer OLB set‑ups and call‑backs.
Purge inactive OLB & Bill Pay customers.
Activate tokens.
Review closed‑account reports and remove OLB & Bill Pay access.
Process credit card payments accurately.
Perform other duties as assigned.
Skills, Experience, and Training Required
Excellent customer service skills.
Completed or scheduled Product Knowledge class.
Excellent communication skills and professionalism in a video environment.
High school diploma or equivalent and a minimum of 1 year of experience in a similar customer service and/or sales position; or an equivalent combination of education and experience.
Previous banking experience preferred.
Strong working knowledge of Microsoft Office.
Highly adaptable to various tasks requiring accuracy, flexibility, and a high degree of confidentiality.
A demonstrated ability to prioritize and accomplish varied tasks.
Strong attention to detail and organizational skills.
Demonstrated ability to work independently with sound judgment and decision‑making skills.
Physical Requirements and Working Conditions
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds on a regular basis.
Workspaces are generally comfortable and pleasant.
Seniority Level Entry level
Employment Type Full‑time
Job Function Finance and Sales
Industries Banking
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