Seasonal Event Technician, Audio Visual - Rosen Shingle Creek Job at Encore in O

Seasonal Event Technician, Audio Visual - Rosen Shingle Creek

Position Overview

A seasonal Technician is responsible for the setup and operation of basic/small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Seasonal Full‑Time Position

This seasonal position will have a start date of September 2025 and end date of May 2026. Seasonal full‑time positions offer benefits, overtime, training, and promotional opportunities. At the end of season May 2026, you may be invited to reapply based on business levels and performance.

Key Job Responsibilities

• Equipment Operation – Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
• Customer Service – Strives to exceed expectations, maintains positive relationships, meets with guests, monitors events, and fosters hotel/client relationships.
• Technical Ability – Demonstrates basic operational ability to troubleshoot and problem‑solve with equipment and software issues.
• Systems Knowledge – Follows procedures, completes systems entry, uses equipment sheets, interacts with vendors, upsells, finalizes invoices, completes order entries.

Job Qualifications

• High School Diploma required. Associate’s degree preferred.
• Achieve Technical Level 3 Certification within 180 days.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio‑visual experience or equivalent in an educational environment preferred.
• Valid driver’s license required for team members that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service – Hospitality, Ownership
• Do The Right Thing – Instills Trust, Safety Conscious
• Drive Results – Action Oriented
• See The Big Picture – Tech Savvy
• Value People – Communicates Effectively

Work Environment

Hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. Work includes irregular hours, on‑call status, including days, evenings, weekends, and holidays.

Physical Requirements

• Occasionally – Peripheral Vision, Carrying 51‑100 lbs., Pushing/Pulling Over 100 lbs.
• Frequently – Color Vision, Depth Perception, Lifting 16‑50 lbs., Carrying 16‑50 lbs., Pushing/Pulling 16‑50 lbs. & 51‑100 lbs.
• Continuously – Close Vision, Distance Vision, Hearing, Lifting 0‑15 lbs., Carrying 0‑15 lbs., Pushing/Pulling 0‑15 lbs.
• Time Allocation – 0‑1 hrs/day: Climbing; 2‑3 hrs/day: Sitting, Stooping, Crawling, Kneeling, Bending, Reaching; 4‑5 hrs/day: Standing, Walking, Grasping.

Compensation

Hourly Pay Range: $15.10 – $18.48. Compensation is based on location, travel, relevant work experience, or particular skills and expertise. Eligible for overtime, bonuses or incentives.

Benefits and Inclusion

Encore is committed to providing benefits options and fostering inclusivity and belonging.