Mohawk Global
Position Summary
The Import CHB Coordinator supports Mohawk’s air/ocean import transportation by leveraging partner relationships and analytical skills to assist customers. The coordinator regularly interfaces with clients and suppliers to ensure high performance throughout the movement of goods from start to finish. The coordinator investigates and resolves problem shipments and other freight management aspects as necessary. About Mohawk Global
Mohawk Global is a 300‑person logistics and trade team dedicated to fulfilling supply chain needs with emphasis on customs brokerage, transportation, trade compliance, education, and consulting. Our core values are ENRICH, CARE, and DELIVER. We are a certified Great Place To Work for twelve years. Location
Middleburg Heights, OH Salary Range
$55,000 - $60,000 per year Essential Duties & Responsibilities
Receive, review, verify and process import documentation from overseas agents/customers Timely preparation of rates and quotes for customers and overseas agents Ensure Importer Security Filing (ISF) compliance Problem solve, ask questions of importers, U.S. Customs & Border Protection and other Government agencies Data entry into CargoWise freight management system Inform delivering parties of customs clearance, delivery instructions and required information Track and trace shipments, researching and resolving any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors Collaborate and build relationships with customers, carriers, and agent representatives regarding air and ocean import to strengthen service competitiveness Finalize files with billing charges, complete billing invoices and files and maintain completed folders Provide reporting and analytics as required by customers Complete other duties as assigned Desired Skills & Experience
Comfortable working with large, complex importers Strong experience with import transportation to the US, with understanding of the business and cultural complexities associated with importing. Working knowledge of CargoWise logistics platform strongly preferred Ability to work calmly under pressure from customers and overseas partners Desire to work toward a role in commercial account management 2-4 years of import experience required College degree (Associates or Bachelors) preferred; major/concentration in logistics, supply chain, business, accounting or other applicable field of study preferred Comfortable working in a team-focused environment Self-motivated individual with high level of enthusiasm Creative thinker with competitive desire to meet and exceed customer expectations Ability to interact effectively with internal and external contacts at all levels Excellent interpersonal and communication skills, verbal and written Strong attention to detail and accuracy Ability to multi-take and make quick decisions in a fast-paced, ever changing work environment Possess a working knowledge of standard Microsoft Office programs (Excel, Word, and Outlook) Possess an analytical ability to gather and summarize data for reports and correspondence Equal Employment Opportunity
Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Equal Employment Opportunity is The Law. Employee Rights Under the FMLA. Employee Rights - Employee Polygraph Protection Act.
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The Import CHB Coordinator supports Mohawk’s air/ocean import transportation by leveraging partner relationships and analytical skills to assist customers. The coordinator regularly interfaces with clients and suppliers to ensure high performance throughout the movement of goods from start to finish. The coordinator investigates and resolves problem shipments and other freight management aspects as necessary. About Mohawk Global
Mohawk Global is a 300‑person logistics and trade team dedicated to fulfilling supply chain needs with emphasis on customs brokerage, transportation, trade compliance, education, and consulting. Our core values are ENRICH, CARE, and DELIVER. We are a certified Great Place To Work for twelve years. Location
Middleburg Heights, OH Salary Range
$55,000 - $60,000 per year Essential Duties & Responsibilities
Receive, review, verify and process import documentation from overseas agents/customers Timely preparation of rates and quotes for customers and overseas agents Ensure Importer Security Filing (ISF) compliance Problem solve, ask questions of importers, U.S. Customs & Border Protection and other Government agencies Data entry into CargoWise freight management system Inform delivering parties of customs clearance, delivery instructions and required information Track and trace shipments, researching and resolving any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors Collaborate and build relationships with customers, carriers, and agent representatives regarding air and ocean import to strengthen service competitiveness Finalize files with billing charges, complete billing invoices and files and maintain completed folders Provide reporting and analytics as required by customers Complete other duties as assigned Desired Skills & Experience
Comfortable working with large, complex importers Strong experience with import transportation to the US, with understanding of the business and cultural complexities associated with importing. Working knowledge of CargoWise logistics platform strongly preferred Ability to work calmly under pressure from customers and overseas partners Desire to work toward a role in commercial account management 2-4 years of import experience required College degree (Associates or Bachelors) preferred; major/concentration in logistics, supply chain, business, accounting or other applicable field of study preferred Comfortable working in a team-focused environment Self-motivated individual with high level of enthusiasm Creative thinker with competitive desire to meet and exceed customer expectations Ability to interact effectively with internal and external contacts at all levels Excellent interpersonal and communication skills, verbal and written Strong attention to detail and accuracy Ability to multi-take and make quick decisions in a fast-paced, ever changing work environment Possess a working knowledge of standard Microsoft Office programs (Excel, Word, and Outlook) Possess an analytical ability to gather and summarize data for reports and correspondence Equal Employment Opportunity
Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Equal Employment Opportunity is The Law. Employee Rights Under the FMLA. Employee Rights - Employee Polygraph Protection Act.
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