Shopify QC Engineer Job at Nashville Public Radio in Los Angeles

REQUIRES Shopify and QC experience

CITIZENSHIP REQUIREMENTS: Must be US Citizen or Permanent Resident Green Card

JOB TITLE: Shopify QC Engineer

LOCATION: Sherman Oaks, CA 91403

HYBRID: 3 days in office and 2 remote

TRAVEL: none

WORK HOURS: Vary based on projects. Standard ILM Office hours are 9 AM – 5 PM.

WHAT ARE THE CHALLENGES FILLING THIS ROLE: Candidates have either had Shopify experience OR QA/QC experience, but not both. Client will be switching to Shopify soon.

BENEFITS, BONUS and OPTIONS: Full Benefits and Bonus eligible. To be discussed

SALARY RANGE: $100-$130K

WHY THE NEED: Growing company and new team

SIZE OF COMPANY: 150 employees and growing

HIERARCHY/ WHO REPORTING TO: CTO

STAFF TO OVERSEE: N/A

BUDGETARY RESPONSIBILITY: N/A

DEGREES MANDATORY: N/A – Experience with Shopify more important

Qualifications

• MUST HAVE: Shopify and QA/QC experience. (Proven experience in QA/QC for Shopify stores or large-scale DTC e-commerce).
• Strong understanding of Shopify Plus, Liquid templates, themes, and multi-store management.
• Familiarity with Shopify APIs, checkout extensibility, and third‑party app ecosystems.
• Experience with cross‑browser/device QA testing and regression testing frameworks.
• Skilled in project management and QA tools (Asana, Jira, BrowserStack, or similar).
• Strong analytical skills and ability to identify edge cases and inconsistencies.
• Knowledge of martech ecosystem integrations (Klaviyo, Submarine, Everflow, GA4, TikTok Pixel, etc.).
• Excellent communication skills, with the ability to partner across dev, design, and marketing teams.

APPLICATION QUESTIONS

• Legal Name & Preferred Name or Nickname:
• Best Contact Info (Cell & email):
• Your Linked In:
• Why looking for a new job:
• Availability for interviews and a new job:
• Where do you live (City, State, Zip):
• Desired geographical work location:
• Are you open to 100% onsite 5 days a week and on‑call rotation as required:
• Are you open to relocation if required:
• Are you open to travel if needed and have an active passport if needed:
• Are you authorized to work in US (Please indicate US, Permanent Resident Green Card or Other):
• Hourly & Salary Expectations: (We need a range) $
• Sizes of staff managed and their titles (include # of direct reports):
• Budgetary Responsibility: $
• Education/Certs/Degrees (also indicate which certs are active):
• Who Referred You/ How Did You Hear About Job/ DKKD Staffing:

JOB SCREENING QUESTIONS

• How many years of experience do you have as a Shopify QC Engineer and how recent?
• Were you in charge of end-to-end quality control for multi-store omni channel operations, validating all site functionality, express checkout, and martech choreography?
• Please provide some examples of work based on the job responsibilities mentioned in the job description:
• Have you ever helped your employer migrate to Shopify?
• Please explain the process you went through:

JOB OVERVIEW

Direct-to-Consumer (DTC) & Influencer Sales Funnels

We are seeking a detail-driven Shopify QC Engineer to ensure the accuracy, reliability, and performance of our client’s Shopify stores and integrated DTC sales funnels. This role focuses on end-to-end quality control for multi-store omni channel operations, validating all site functionality, express checkout, and martech choreography.

The ideal candidate has deep Shopify knowledge and experience ensuring seamless, compliant, and scalable customer experiences across devices, channels, and global markets.

The company will be switching over to Shopify soon (the integration will likely take place in the next month or so). We are also looking for a Shopify Developer so both of these roles will be helping to grow out the Shopify channels.

Key Responsibilities

Shopify Store Quality Control

• Manage QA testing protocols across multiple Shopify stores, ensuring stability and functionality.
• Document and automate testing scenarios and test cases.
• Conduct Root cause analysis with key stakeholders to drive continuous improvements
• Work with channel leads and simulate end customer experience across channels
• Validate front‑end experience, including layouts, themes, and branding compliance.
• Confirm accurate setup and execution of express checkout, subscriptions, upsells, and cross‑sell flows.

App & Marketing Integrations

• Test and troubleshoot third‑party app integrations.
• Validate martech components (tracking pixels, analytics tags, attribution tools) work seamlessly across stores and campaigns.
• Ensure cross‑channel consistency with influencer and DTC funnels.

Pricing, Promotions & Checkout Flows

• Test discount codes, pricing rules, and promotional campaigns for accuracy.
• Validate offer scenarios in omni channel environment
• Validate cart and checkout experiences for all customer segments, including influencer-driven traffic.
• Confirm tax/shipping rules, subscription logic, and multi‑currency pricing.

Cross-Device, Browser & Performance Testing

• Conduct functional and regression testing across major browsers and devices (desktop, iOS, Android).
• Ensure mobile responsiveness and fast page‑load performance.
• Partner with development team to test staging vs. production parity.

Security, Compliance & Accessibility

• Test Shopify stores for PCI compliance, GDPR/CCPA cookie rules, and secure checkout processes.
• Ensure ADA accessibility compliance across all stores.
• Partner with IT/security to monitor for errors, bugs, or vulnerabilities.

Documentation & Reporting

• Maintain SOPs and QA playbooks for multi-store Shopify operations.
• Document, track, and prioritize issues using project management tools (Jira, Asana).
• Provide detailed feedback to developers and cross-functional teams for fast resolution.

Qualifications

• Proven experience in QA/QC for Shopify stores or large-scale DTC e-commerce.
• Strong understanding of Shopify Plus, Liquid templates, themes, and multi-store management.
• Familiarity with Shopify APIs, checkout extensibility, and third‑party app ecosystems.
• Experience with cross‑browser/device QA testing and regression testing frameworks.
• Skilled in project management and QA tools (Asana, Jira, BrowserStack, or similar).
• Strong analytical skills and ability to identify edge cases and inconsistencies.
• Knowledge of martech ecosystem integrations (Klaviyo, Submarine, Everflow, GA4, TikTok Pixel, etc.).
• Excellent communication skills, with the ability to partner across dev, design, and marketing teams.

JOIN US ON LINKED IN:

www.LinkedIn.com/in/DianeKrehbiel

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