UI Professional IV Job at State of Maryland in Baltimore

Introduction

The Maryland Department of Labor Division of Unemployment Insurance is seeking a qualified and motivated individual for the full-time permanent position of UI Professional IV. This recruitment will be used to fill current and future vacancies within the Division. An eligible list of candidates will be maintained for one year after the announcement’s closing date. This position is responsible for ensuring integrity and compliance with Maryland’s Unemployment Insurance (UI) laws by ensuring accurate and timely collection of data to support benefit accuracy determinations and the integrity and sustainability of the UI system. We are committed to building a diverse and inclusive workforce. Spanish‑speaking candidates are strongly encouraged to apply.

GRADE

15

LOCATION OF POSITION

Baltimore, Maryland.

100 S. Charles St. Suite 3100 Baltimore, Maryland 21201.

Main Purpose of Job

The purpose of this position is to assist in executing the mission of the Department of Labor and achieving the agency’s goals. The UI Professional IV completes duties that audit randomly selected unemployment benefits that have been paid and denied in order to detect the source and reason for improper payments or to determine if a decision to deny benefits was adjudicated properly. The position also works collaboratively with various Division of Unemployment units and staff to facilitate efforts to detect, prevent, and deter improper payments. This position will conduct Tax Performance System (TPS) and Data Validation (DV) review activities mandated by the U.S. Department of Labor.

POSITION DUTIES

Use interviewing and investigation techniques to conduct thorough telephone fact‑finding interviews on randomly selected cases that include elements for financial correctness of adjudication and compliance with agency policy and U.S. Department of Labor mandates.

• Evaluate accuracy and timeliness of state UI tax operations (such as employer registration, reporting, collections and benefit charging).
• Draw conclusions from computed measures, system reviews and acceptance sample findings to make timely and quality determinations.
• Verify that the accuracy of the reported counts and dollar amounts truly reflect what is in the state's underlying records.
• Submit results of reviews to USDOL automated software or other method required.

MINIMUM QUALIFICATIONS

Experience: Seven years of experience in a public or private agency rendering and/or determining eligibility for a Human Service Program or an insurance claims processing and fraud investigations program OR Seven years of experience in administrative staff or professional staff work.

Notes: Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and three years of experience in a public or private agency rendering and/or determining eligibility for a Human Service Program or an insurance claims processing and fraud investigations program OR three years of experience in administrative staff or professional staff work for the required experience. Candidates may substitute additional graduate‑level education at an accredited college or university at the rate of 30 credit hours on a year‑for‑year basis for the required general experience.

DESIRED OR PREFERRED QUALIFICATIONS

• Detail‑oriented and effective organizational skills.
• Experience working in a fast‑paced deadline‑driven environment.
• Excellent verbal and writing skills.
• Two (2) years of BEACON 2.0 familiarity and UI adjudication experience.
• Experience with Microsoft Office and other Office applications including but not limited to Word, Excel, PowerPoint, Adobe G‑Suite and similar software programs.
• Communication experience with conducting one‑on‑one interviews to gather and verify information.

SPECIAL REQUIREMENTS

Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment. All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MD Labor / DUI) to determine whether any monies are owed to MD Labor / DUI as a result of unemployment insurance overpayment or fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Applicants must provide sufficient information on their application to show that they meet the qualifications for this recruitment. All information concerning qualifications must be submitted by the closing; information submitted after this date will not be considered. Resumes are acceptable as additional information only; however, the application must be completed in its entirety or it will be subject to rejection.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements. It is important that you provide complete and accurate information on your report. All relevant education and experience should be listed, and required documentation (diploma, transcript, certification, license, etc.) must be submitted. The examination will evaluate and rate the information provided on your application.

BENEFITS

State of Maryland Benefits

• Flexible hours and hybrid teleworking.
• Paid holidays - 12-13 per year.
• Generous paid leave package (annual sick personal and compensatory leave).
• State Pension (defined benefit plan).
• Tax‑deferred supplemental retirement savings plans (401(k) and 457).
• Comprehensive subsidized health, dental, and prescription plans with little or no deductibles, free generic prescriptions, and free preventative health services.
• Flexible Spending Account plans for Health Care and Daycare.
• State Employees Credit Union.

FURTHER INSTRUCTIONS

Applicants may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD‑214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans status. If you are unable to apply online or encounter difficulty attaching required or optional documentation, you may contact Chevelle Wise or submit via email to … Please be sure to include your name, identification number (EasyID#), and job announcement number on any documentation to ensure timely processing.

Please do not fax or email unsolicited documentation.

Complete applications, required documentation, and any required addendums may be mailed to:

Maryland Department of Labor / Office of Administration

Attn: UI Professional IV (25-) CW

100 S. Charles Street Tower I Ste. 5000

Baltimore, MD 21201

The MD State Application Form can be found online …

TTY Users: Call via Maryland Relay

Maryland Department of Labor is an equal‑opportunity employer. It is the policy of MD Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability, or veteran status.

Key Skills

• CSS
• InVision
• HTML5
• UX
• Usability
• Wireframing
• Fireworks
• UI
• Adobe Photoshop
• Adobe Illustrator
• Responsive Web Design
• Sketch

Employment Type

Full‑Time

Experience

Years

Vacancy

1