TSR Consulting is hiring: Audio Visual Technology Support Specialist in Irvine

Audio Visual Technology Support Specialist

Our client, a leading financial services company is hiring an Audio Visual Technology Support Specialist on a long‑term contract basis.

JOB ID 83800

Work Location:

92612, Irvine, California - 5 days onsite - Must be local

Pay Rate is $45/hr W2.

As a member of the On‑site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day‑to‑day work. Join us and build an exceptional experience for yourself, and a better working world for all.

Audio Visual Responsibilities of an On‑Site Technician:

• Microsoft Surface Hubs – Configure surface Hub settings, including display, audio, and network configurations, reset or reconfigure the device when necessary.
• Crestron – Diagnose and resolve network connectivity, wired and wireless connections, audio issues, video problems, and ensure proper device communication.
• Microsoft Teams Rooms – Resolve connectivity issues, troubleshoot UI touch panel responsiveness and meeting controls, and ensure proper display of meeting information.
• Additional technologies – Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, monitors/kiosks).

Technical Responsibilities of an On‑Site technician:

• Providing support to all customers within coverage location(s) (on‑site, client engagement, or off‑site).
• Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues.
• ServiceNow ticket management; prioritizing tickets and awareness of SLAs.
• Supporting Microsoft Windows and MAC operating systems.
• Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365.
• Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal.
• Printer support (installation, configuration, relocation, and troubleshooting).
• Event and Meeting Support (may occur on‑site or off‑site).
• Occasional travel may be required to support other locations, client engagement sites, or off‑site events.
• Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices).
• Occasional after‑hour support may be required.

Interpersonal skills an On‑Site technician should have:

• Excellent communication skills.
• Great team mentality.
• Self‑motivated, organized, detail oriented, ability to multi‑task.
• Desire to learn and build a career as unique as you are.

Seniority level

• Mid‑Senior level

Employment type

• Contract

Job function

• Information Technology