Saicon
Job Title: On‑Site Technical Support Technician
About the Role
We’re looking for a skilled On‑Site Technical Support Technician to join our IT Operations team and provide exceptional end‑user and audio‑visual (AV) support. In this role, you’ll ensure smooth day‑to‑day technology operations, support high‑profile meetings, and deliver outstanding customer service to internal stakeholders.
Key Responsibilities
- Provide on‑site technical support for PCs, Macs, and mobile devices
- Configure and troubleshoot Microsoft Teams Rooms, Surface Hubs, and Crestron systems
- Support AV systems including Condeco, Barco ClickShare, Pano, Polycom, Cisco, and related hardware (speakers, cameras, monitors)
- Manage tickets through ServiceNow and ensure timely resolution within SLA
- Handle printer setup, configuration, and troubleshooting
- Maintain asset inventory and coordinate shipping/receiving of equipment
- Offer VIP/white‑glove support for executives and special events
- Collaborate with network operations teams for remote‑hand assistance
What We’re Looking For
- 2+ years of on‑site IT or desktop support experience (corporate environment preferred)
- Strong experience in AV technology (Teams Rooms, Surface Hub, Crestron, etc.)
- Proficiency with Windows, macOS, and Microsoft 365 applications
- Excellent customer service, communication, and troubleshooting skills
- Organized, proactive, and able to manage multiple priorities
- Willingness to travel occasionally and support after‑hours events if needed