Saicon
Job Title: On-Site Technical Support Technician
Location: Boston, MA(Contract)
About the Role
We’re looking for a skilled On-Site Technical Support Technician to join our IT Operations team and provide exceptional end-user and audio-visual (AV) support. In this role, you’ll ensure smooth day-to-day technology operations, support high-profile meetings, and deliver outstanding customer service to internal stakeholders.
Key Responsibilities
- Provide on-site technical support for PCs, Macs, and mobile devices
- Configure and troubleshoot Microsoft Teams Rooms, Surface Hubs, and Crestron systems
- Support AV systems including Condeco, Barco ClickShare, Pano, Polycom, Cisco, and related hardware (speakers, cameras, monitors)
- Manage tickets through ServiceNow and ensure timely resolution within SLA
- Handle printer setup, configuration, and troubleshooting
- Maintain asset inventory and coordinate shipping/receiving of equipment
- Offer VIP/white-glove support for executives and special events
- Collaborate with network operations teams for remote-hands assistance
What We’re Looking For
- 2+ years of on-site IT or desktop support experience (corporate environment preferred)
- Strong experience in AV technology (Teams Rooms, Surface Hub, Crestron, etc.)
- Proficiency with Windows, macOS, and Microsoft 365 applications
- Excellent customer service, communication, and troubleshooting skills
- Organized, proactive, and able to manage multiple priorities
- Willingness to travel occasionally and support after-hours events if needed