Jobs via Dice is hiring: Audio Visual Technology Support Specialist in Minneapol

Audio Visual Technology Support Specialist

Our client, Avinya Infotech, is seeking an Audio Visual Technology Support Specialist. The position is a long-term contract located onsite in Minneapolis, MN 55402, with a start date of ASAP. The interview process consists of 1 video interview.

Job Description:

The Audio Visual Technology Support Specialist will be responsible for providing support to customers within the coverage location(s). This includes troubleshooting and problem-solving for PC, MAC, application, AV, and network connectivity issues. The specialist will also be responsible for ServiceNow ticket management, prioritizing tickets, and being aware of SLAs.

Responsibilities:

• Providing support to all customers within the coverage location(s)
• Troubleshooting and problem-solving: PC, MAC, application, AV, and network connectivity issues
• ServiceNow ticket management; prioritizing tickets and awareness of SLAs
• Supporting Microsoft Windows and MAC operating systems
• Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
• Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
• Printer support (installation, configuration, relocation, and troubleshooting)
• Event and Meeting Support (may occur on-site or off-site)
• Occasional travel may be required to support other Client locations, client engagement sites, or off-site events
• Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
• VIP/White Glove support

Audio Visual Responsibilities:

The specialist will be responsible for supporting various audio-visual technologies, including:

• Microsoft Surface Hubs: configuring settings, resetting or reconfiguring devices, and troubleshooting issues
• Crestron: diagnosing and resolving network connectivity issues, ensuring devices are properly connected, and troubleshooting audio and video issues
• Microsoft Teams Rooms: diagnosing and resolving connectivity issues, ensuring the system is properly connected to the internal network, and troubleshooting user interface issues
• Additional technologies: Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)

Requirements:

The ideal candidate will have 2+ years of on-site technical support experience or a degree in a related discipline.