Jobs via Dice is hiring: Audio Visual Technology Support Specialist in Minneapol

Audio Visual Technology Support Specialist Our client, Avinya Infotech, is seeking an Audio Visual Technology Support Specialist. The position is a long-term contract located onsite in Minneapolis, MN 55402, with a start date of ASAP. The interview process consists of 1 video interview. Job Description: The Audio Visual Technology Support Specialist will be responsible for providing support to customers within the coverage location(s). This includes troubleshooting and problem-solving for PC, MAC, application, AV, and network connectivity issues. The specialist will also be responsible for ServiceNow ticket management, prioritizing tickets, and being aware of SLAs. Responsibilities: Providing support to all customers within the coverage location(s) Troubleshooting and problem-solving: PC, MAC, application, AV, and network connectivity issues ServiceNow ticket management; prioritizing tickets and awareness of SLAs Supporting Microsoft Windows and MAC operating systems Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365 Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process Printer support (installation, configuration, relocation, and troubleshooting) Event and Meeting Support (may occur on-site or off-site) Occasional travel may be required to support other Client locations, client engagement sites, or off-site events Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices) VIP/White Glove support Audio Visual Responsibilities: The specialist will be responsible for supporting various audio-visual technologies, including: Microsoft Surface Hubs: configuring settings, resetting or reconfiguring devices, and troubleshooting issues Crestron: diagnosing and resolving network connectivity issues, ensuring devices are properly connected, and troubleshooting audio and video issues Microsoft Teams Rooms: diagnosing and resolving connectivity issues, ensuring the system is properly connected to the internal network, and troubleshooting user interface issues Additional technologies: Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks) Requirements: The ideal candidate will have 2+ years of on-site technical support experience or a degree in a related discipline. #J-18808-Ljbffr